Member of Technical Staff, Customer Success

Pylon
Palo Alto
Workplace: HybridFull timeUSD 130,000 - 220,000 annuallyFunction: Customer Success & Account ManagementSkills: ["High agency","Strong opinions","Customer focus","Problem-solving","Ownership"]

Build and ship customer-facing features for a mortgage platform that turns complex lending workflows into a simple API experience. Work end-to-end—from design to production deploy and long-term maintenance—while translating messy, real-world mortgage edge cases into clean, reliable software. Get fast feedback from live customer problems and pay close attention to details that impact speed, clarity, and loan outcomes. Use TypeScript, React, NestJS, GraphQL, SQL/PostgreSQL, and Temporal.

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Pylon
Pylon
3 months ago

Member of Technical Staff, Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Build and ship customer-facing features for a mortgage platform that turns complex lending workflows into a simple API experience. Work end-to-end—from design to production deploy and long-term maintenance—while translating messy, real-world mortgage edge cases into clean, reliable software. Get fast feedback from live customer problems and pay close attention to details that impact speed, clarity, and loan outcomes. Use TypeScript, React, NestJS, GraphQL, SQL/PostgreSQL, and Temporal.
Location: Palo Alto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Model complex mortgage domain problems as clean, reliable software.
  • •Get immediate feedback on live customer problems and build fixes quickly.
  • •Own solutions end-to-end, from first code line through production deploy and maintenance.
  • •Pay close attention to details that affect customer time and money (accuracy, labeling, performance).
  • •Solve difficult daily puzzles by finding elegant solutions through complex scenarios.

Pay and Benefits

Salary: USD 130,000 - 220,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Own features from design through deployment and maintenance, taking responsibility end-to-end.
  • •Solve hard domain problems in code by turning messy mortgage scenarios into reliable software.
  • •Use a high-agency, detail-oriented approach to improve customer experiences and performance.
  • •Bring deep curiosity and willingness to put in the work to address the hardest problems.
  • •Be able to incorporate immediate feedback from live customer issues into shipped fixes.
Skills:High agencyStrong opinionsCustomer focusProblem-solvingOwnership
Tech Stack:TypeScriptReactNestJSGraphQLSQLPostgreSQLTemporal.ioAI-driven development toolingAgentic infrastructure

Company Brief

Pylon
Pylon offers a developer platform providing hosted infrastructure and APIs to build, deploy, and manage backend services and third‑party integrations, reducing engineering overhead for teams building modern web and mobile applications.
Industry: API Platforms
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