Lead - Solutions Engineer (Verticals)

Freshworks
Atlanta
Workplace: RemoteFull timeUSD 136,085 - 168,105 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Presentation","Storytelling","Cross-functional collaboration","Communication","Prioritization"]

Serve as a dedicated pre-sales solution engineering partner for Freshworks’ SLED, Higher Education, and Manufacturing GTM teams. Lead technical discovery, translate customer requirements into business and technical solution strategies, and deliver customized demonstrations of the ITSM, ITAM, ITOM, ESM, and AI-first platform. Articulate value to technical and executive audiences, build repeatable vertical solution narratives, and collaborate cross-functionally to bring industry insights back to product and marketing.

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Freshworks
Freshworks
1 day ago

Lead - Solutions Engineer (Verticals)

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Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a dedicated pre-sales solution engineering partner for Freshworks’ SLED, Higher Education, and Manufacturing GTM teams. Lead technical discovery, translate customer requirements into business and technical solution strategies, and deliver customized demonstrations of the ITSM, ITAM, ITOM, ESM, and AI-first platform. Articulate value to technical and executive audiences, build repeatable vertical solution narratives, and collaborate cross-functionally to bring industry insights back to product and marketing.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with SLED, Higher Education, and Manufacturing sales teams by supporting industry-specific needs and business challenges.
  • •Conduct technical and business discovery with customers and Account Executives to shape solution strategy for active opportunities.
  • •Translate customer requirements into clearly defined business and technical solutions.
  • •Build and deliver customized demonstrations aligned to industry workflows, use cases, and customer priorities.
  • •Develop repeatable vertical-specific demonstration narratives and best practices, and feed industry insights back across Sales, Product, Marketing, and Customer Success.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually

Key Requirements

  • •6–8 years of Solutions Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
  • •Experience supporting or selling SaaS solutions into SLED, Higher Education, and/or Manufacturing verticals.
  • •Strong understanding of how customer requirements, buying processes, and technology priorities vary by industry vertical.
  • •Strong presentation and storytelling skills, communicating complex technical concepts and business value to diverse audiences.
  • •Experience positioning or selling AI-enabled solutions is preferred.
Experience:SaaSPre-salesSolution EngineeringITSMITAMITOMESMAI-enabled solutionsSLEDHigher EducationManufacturing
Education:Bachelor's
Skills:PresentationStorytellingCross-functional collaborationCommunicationPrioritization
Languages:English (US)
Tech Stack:AISaaSITSMITAMITOMESM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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