VP, Support

Inspiren
United States
Workplace: RemoteFull timeUSD 245,000 - 290,000 annuallyFunction: Product ManagementSkills: ["Strategic thinking","Data-driven decision-making","Leadership","Coaching","Operational excellence"]

Own and scale the support function end to end across Inspiren’s hardware and software ecosystem. Define the vision and metrics for product support, build proactive monitoring and triage workflows, and stand up a world-class contact center from scratch for new markets. Lead AI and automation initiatives (including agentic AI) to improve agent productivity and customer experience, translating support signals into upstream product improvements while coaching and developing the team.

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FursaFursa
Inspiren
Inspiren
1 week ago

VP, Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own and scale the support function end to end across Inspiren’s hardware and software ecosystem. Define the vision and metrics for product support, build proactive monitoring and triage workflows, and stand up a world-class contact center from scratch for new markets. Lead AI and automation initiatives (including agentic AI) to improve agent productivity and customer experience, translating support signals into upstream product improvements while coaching and developing the team.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Director level

Key Responsibilities

  • •Own the support function end to end: set strategy, vision, and metrics; build infrastructure that connects corporate systems and scales cross-functionally.
  • •Design and build operational backbone for expansion, including standing up contact center operations with routing logic, triage workflows, and escalation protocols.
  • •Use systems performance and failure data to identify patterns, anticipate issues, and move from reactive response to early detection.
  • •Lead AI and automation initiatives for contact center workflows, including agentic AI for automation, real-time interaction analysis, and improved efficacy and efficiency.
  • •Lead and develop the support team by coaching, setting clear ownership, and raising operational excellence across the organization.

Pay and Benefits

Salary: USD 245,000 - 290,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kHsaFsaLife InsuranceDisability InsuranceParental LeavePaid Leave

Key Requirements

  • •10+ years in customer service, contact center operations, product support operations, or related roles, with 5+ years in senior leadership.
  • •Experience building and leading support where hardware and software are inseparable.
  • •Experience standing up or running contact center/call center operations, including call routing, triage, and escalation management.
  • •Track record implementing AI and automation into support workflows by shipping and operating solutions.
  • •Proven ability to lead transformation and rebuild support operations for the next scale.
Experience:Contact center operationsCustomer serviceProduct supportAI automationStartup environment
Skills:Strategic thinkingData-driven decision-makingLeadershipCoachingOperational excellence
Tech Stack:AIAutomationMonitoringAlerting

Company Brief

Inspiren
Provides custom software development, cloud and data engineering services, and IT consulting to help businesses modernize operations, build scalable applications, and leverage analytics and managed services for digital transformation.
Industry: Professional Services
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