Customer Support Representative - LATAM

WeTravel
Latin America
Workplace: RemoteFull timeUSD 18,000 - 21,000 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Empathy","Problem-solving","Communication","Collaboration","Proactivity"]

Help travel organizers get the most out of the platform by resolving customer issues, answering product questions, and troubleshooting problems. You’ll manage support conversations across email, chat, and calls, improve the help center and internal documentation, and collaborate with product and engineering to escalate bugs and share user insights. The role is remote-first with high autonomy, working in a fast-paced, international customer experience team.

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FursaFursa
WeTravel
WeTravel
1 day ago

Customer Support Representative - LATAM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Help travel organizers get the most out of the platform by resolving customer issues, answering product questions, and troubleshooting problems. You’ll manage support conversations across email, chat, and calls, improve the help center and internal documentation, and collaborate with product and engineering to escalate bugs and share user insights. The role is remote-first with high autonomy, working in a fast-paced, international customer experience team.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer questions via email, chat, and calls with empathy and clarity.
  • •Educate users about the product and help them achieve their goals.
  • •Troubleshoot issues and escalate bugs or technical challenges when needed.
  • •Create or update help center articles and internal support documentation.
  • •Collaborate with product and engineering teams to share user insights and assist prospective customers pre-sales.

Pay and Benefits

Salary: USD 18,000 - 21,000 annually
Perks:Paid LeaveParental LeaveVolunteer DaysRemote Work

Key Requirements

  • •4+ years of customer support experience, ideally in SaaS or a tech-driven environment.
  • •Advanced English proficiency (C1+) and fluent Spanish (written and verbal).
  • •Confident using modern support platforms such as Intercom or Zendesk, including inbox management, workflows, tags, macros, and reporting.
  • •Strong collaboration with engineers to investigate bugs, validate fixes, and contribute to product improvements.
  • •Empathetic, patient, and able to work independently while staying organized and prioritizing multiple tasks.
Experience:4+ yearsSaaSTech-driven
Skills:EmpathyProblem-solvingCommunicationCollaborationProactivity
Languages:EnglishSpanish
Tech Stack:IntercomZendeskZapierAPIsGoogle AnalyticsMacrosWorkflowsTagsReportingHelp center

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn