Warranty Executive | Al-Futtaim Motors | Toyota (Dubai, AE)

Support Toyota and Lexus aftersales warranty operations across the UAE by reviewing, adjudicating, and authorizing warranty claims submitted by service centers. Ensure submissions comply with manufacturer requirements, monitor claim quality and processing timelines, and lead warranty audits and coaching visits across the dealer network. Develop action plans for non-compliance, support recall and customer satisfaction campaigns, manage parts recovery communication with manufacturers, and deliver KPI reporting and dashboards.