Sales and Service Consultant - International Health

Allianz
Australia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Judgement","Organizational skills","Customer-focused approach","Relationship building","Attention to detail"]

Be the on-campus face of Allianz Partners at Canberra University Campus, delivering customer service and product education for health insurance. You’ll handle enquiries, support onboarding, monitor and escalate feedback, and help manage relationships with university stakeholders and providers. Coordinate orientation and student engagement activities, assist with presentations and promotional campaigns, maintain accurate customer records, and produce weekly/monthly reporting while tracking competitor activity.

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Allianz
Allianz
2 days ago

Sales and Service Consultant - International Health

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Last checked: 9 hours agoStatus: Live

Job Summary

Be the on-campus face of Allianz Partners at Canberra University Campus, delivering customer service and product education for health insurance. You’ll handle enquiries, support onboarding, monitor and escalate feedback, and help manage relationships with university stakeholders and providers. Coordinate orientation and student engagement activities, assist with presentations and promotional campaigns, maintain accurate customer records, and produce weekly/monthly reporting while tracking competitor activity.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service to members, clients, and associates, answering enquiries and providing clear product information.
  • •Support product education and onboarding, including monitoring and escalating feedback, issues, and complaints.
  • •Develop and maintain relationships with university stakeholders and liaise with direct billing medical providers.
  • •Coordinate and support orientation and student engagement activities, including promotional campaigns and follow-up.
  • •Maintain accurate customer records and produce weekly/monthly reports and service logs, including monitoring competitor activity and market trends.

Key Requirements

  • •Previous experience in customer service, sales support, stakeholder engagement, or a client-facing role.
  • •Strong communication and interpersonal skills to build relationships across diverse groups.
  • •Ability to work independently while contributing to a broader team environment.
  • •Excellent problem-solving skills and sound judgement for customer enquiries.
  • •Strong organisational skills with accurate administration, reporting, and data entry capabilities.
Skills:CommunicationInterpersonal skillsProblem-solvingJudgementOrganizational skillsCustomer-focused approachRelationship buildingAttention to detail

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn