Team Lead Rider On Ground Ops

Delivery Hero
Egypt
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 3-4 yearsEducation: bachelorsSkills: ["Leadership","Communication","Written communication","Verbal communication","Ability to work under pressure"]

Own day-to-day on-ground logistics operations for assigned zones, coordinating communication with 3PLs and tracking performance against SLA. Monitor coordinators, captains, and vendor performance, ensuring critical Jira tickets are closed within SLA. Produce daily reports with performance and efficiency insights, escalate top offenders to the supervisor, and lead weekly meetings with 3PL and store managers to assess results and re-coach as needed.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Team Lead Rider On Ground Ops

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own day-to-day on-ground logistics operations for assigned zones, coordinating communication with 3PLs and tracking performance against SLA. Monitor coordinators, captains, and vendor performance, ensuring critical Jira tickets are closed within SLA. Produce daily reports with performance and efficiency insights, escalate top offenders to the supervisor, and lead weekly meetings with 3PL and store managers to assess results and re-coach as needed.
Location: Egypt
Workplace: Onsite
Employment Type: Contract
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Track and enhance 3PL performance in assigned zones while ensuring smooth day-to-day operations and communication.
  • •Monitor coordinators and captains for 3PL requests, focusing on response rates and SLA adherence.
  • •Ensure critical Jira tickets are closed within SLA and raise flags on obstacles using detailed daily reporting.
  • •Send daily performance and efficiency reports to coordinators and share insights and improvement directions.
  • •Run weekly live meetings with 3PL managers and store managers to assess performance and re-coach as needed.

Key Requirements

  • •Bachelor's degree in logistics or a related field.
  • •3-4 years of full-time experience in logistics.
  • •Experience working with drivers and managing large groups of people.
  • •Ability to work under pressure with flexibility and leadership skills.
  • •Fluency in Arabic and English, with strong written and verbal communication skills.
Experience:3-4 yearsLogistics
Education:Bachelor's in logistics
Skills:LeadershipCommunicationWritten communicationVerbal communicationAbility to work under pressure
Languages:ArabicEnglish
Tech Stack:Jira

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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