MDP Customer Support Technician I

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Safety focus","Customer service"]

Perform Tier I customer support tasks, including preventative maintenance and wet-cleans, and assist senior engineers with corrective maintenance. You’ll disassemble, clean, and rebuild kits, apply basic diagnostic techniques using documentation and test equipment, and resolve straightforward technical problems. The role also emphasizes safe, professional customer interaction, maintaining an orderly work area, and consistently following IP and safety procedures in a physically demanding, clean-room environment.

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FursaFursa
Applied Materials
Applied Materials
11 hours ago

MDP Customer Support Technician I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Perform Tier I customer support tasks, including preventative maintenance and wet-cleans, and assist senior engineers with corrective maintenance. You’ll disassemble, clean, and rebuild kits, apply basic diagnostic techniques using documentation and test equipment, and resolve straightforward technical problems. The role also emphasizes safe, professional customer interaction, maintaining an orderly work area, and consistently following IP and safety procedures in a physically demanding, clean-room environment.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform Tier I procedures, preventative maintenance, and wet-cleans, seeking assistance when needed.
  • •Support senior engineers with corrective maintenance.
  • •Manage kit quality by disassembling, cleaning, and rebuilding kits.
  • •Use documentation and test equipment to learn and apply basic diagnostic techniques.
  • •Diagnose and resolve basic technical problems while representing the company to customers professionally and safely.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •Perform Tier I procedures, preventative maintenance, and wet-cleans while seeking assistance when needed.
  • •Assist senior engineers with corrective maintenance as required.
  • •Disassemble, clean, and rebuild kits as part of kit management and quality.
  • •Learn and use basic diagnostic techniques with documentation and test equipment.
  • •Follow safety procedures and IP guidelines; wear required clean-room PPE (e.g., coveralls, gloves, respirators, face shields).
Skills:CommunicationProblem-solvingSafety focusCustomer service

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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