4 months ago

Client Operations Specialist (Fresh Graduates) | Bilingual English & Mandarin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Organized Client Operations Specialist who acts as a trusted advisor to Tarro’s restaurant clients, coordinating bilingual English-MMandarin communications, resolving issues, and advocating for clients across a fast-growing platform. You’ll build relationships, translate client concerns for Mandarin-speaking teammates, and ensure timely resolution while maintaining high-quality service in a high-pressure environment.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Entry level

Key Responsibilities

•Address clients' concerns through various communication channels and provide appropriate solutions or alternatives to resolve issues
•Establish a trusted strategic advisor relationship with clients and maintain sustainable engagement
•Coordinate with English-speaking colleagues and translate concerns to Mandarin-speaking clients for resolution
•Act as client advocate, liaise with customers, and mediate disputes in the best interest of clients
•Promptly follow up with relevant parties to ensure resolution and customer recovery

Pay and Benefits

Salary: MYR 7,000 monthly

Key Requirements

•Fluent in English and Mandarin (professional fluency)
•Ability to master product and call-taking techniques quickly
•Strong communication skills (verbal and written)
•Ability to work well under high pressure and think quickly on your feet
•Demonstrates ownership, accountability, and a customer-first mindset

Experience:HospitalityRestaurant technology

Skills:CommunicationProblem-solvingCustomer serviceConflict resolutionNegotiation

Languages:EnglishMandarin

Company Brief

Tarro

Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.

Industry: Fintech Infrastructure

Website

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Tarro

4 months ago

Client Operations Specialist (Fresh Graduates) | Bilingual English & Mandarin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Entry level

Key Responsibilities

•Address clients' concerns through various communication channels and provide appropriate solutions or alternatives to resolve issues
•Establish a trusted strategic advisor relationship with clients and maintain sustainable engagement
•Coordinate with English-speaking colleagues and translate concerns to Mandarin-speaking clients for resolution
•Act as client advocate, liaise with customers, and mediate disputes in the best interest of clients
•Promptly follow up with relevant parties to ensure resolution and customer recovery

Pay and Benefits

Salary: MYR 7,000 monthly

Key Requirements

•Fluent in English and Mandarin (professional fluency)
•Ability to master product and call-taking techniques quickly
•Strong communication skills (verbal and written)
•Ability to work well under high pressure and think quickly on your feet
•Demonstrates ownership, accountability, and a customer-first mindset

Experience:HospitalityRestaurant technology

Skills:CommunicationProblem-solvingCustomer serviceConflict resolutionNegotiation

Languages:EnglishMandarin

Company Brief

Tarro

Industry: Fintech Infrastructure

Website