Care Advisor (Abu Dhabi, AE)

Allianz
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Time management"]

Respond to inbound telephone inquiries and follow standard scripts to deliver high-standard, customer-oriented service. Document call details, update records/databases, and coordinate with the Care Centre team leader and assistant manager. Handle follow-up outbound calls for cases, medical reports, second opinions, and complaints. Support claim adjudication where turnaround time exceeds the standard, issue GOP documents, and solve problems within scope while working in an AI-enabled, data-governed environment.

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FursaFursa
Allianz
Allianz
1 day ago

Care Advisor (Abu Dhabi, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Respond to inbound telephone inquiries and follow standard scripts to deliver high-standard, customer-oriented service. Document call details, update records/databases, and coordinate with the Care Centre team leader and assistant manager. Handle follow-up outbound calls for cases, medical reports, second opinions, and complaints. Support claim adjudication where turnaround time exceeds the standard, issue GOP documents, and solve problems within scope while working in an AI-enabled, data-governed environment.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to inbound calls and assist customers/providers with inquiries using established scripts and procedures.
  • •Follow communication and update expectations within Nextcare policies, scheme, or agreed time frames.
  • •Make outbound follow-up calls for cases, additional medical reports, second medical opinions, and complaints.
  • •Document conversations and update the database with changes and status of customers/members for follow-ups and corrective action.
  • •Adjudicate pre-approval claims that exceed standard turnaround time and issue GOP documents as required.

Key Requirements

  • •Respond to telephone inquiries following standard scripts and procedures while maintaining high customer service standards.
  • •2+ years of call centre/customer service experience in a healthcare/TPA hospital or medical center environment preferred.
  • •Bachelors degree with a medical background preferred.
  • •Physically fit to carry out the duties.
  • •Legally permitted to work in the country of operations.
Experience:Call centerCustomer serviceHealthcareTPA
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingAttention to detailTime management
Tech Stack:MS OfficeExcelWordOutlookPowerPointInternet navigationResearch skillsArtificial intelligenceMachine learningData analyticsCloud-based tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn