UAE National | Receptionist | Al-Futtaim Automotive | Toyota/Lexus | Full Time | Dubai (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Multitasking","Complaint handling"]

Serve as the first point of contact for customers at Al Futtaim Motors, delivering a warm welcome and ensuring a smooth customer journey from arrival to departure. Coordinate with departments to understand visit reasons, direct customers to the right Service Advisors, and manage appointments. Handle customer complaints and escalate them promptly to the Reception Manager, including follow-up on no-shows, phone call handling, and eVHC reporting.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

UAE National | Receptionist | Al-Futtaim Automotive | Toyota/Lexus | Full Time | Dubai (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers at Al Futtaim Motors, delivering a warm welcome and ensuring a smooth customer journey from arrival to departure. Coordinate with departments to understand visit reasons, direct customers to the right Service Advisors, and manage appointments. Handle customer complaints and escalate them promptly to the Reception Manager, including follow-up on no-shows, phone call handling, and eVHC reporting.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Deliver a World's Warmest Welcome and guide customers to the appropriate department based on their visit reason.
  • •Direct customers with appointments to the correct Service Advisor for a seamless handoff and service experience.
  • •Answer incoming phone calls and schedule or reschedule appointments in coordination with the Customer Engagement Contact Centre.
  • •Handle customer complaints by escalating them to the Reception Manager promptly and support the complaint cycle follow-up (including no-shows).
  • •Report health and safety issues, assist with reception when Service Advisors are unavailable, and manage eVHC reporting on customer interactions.

Key Requirements

  • •2-3 years of experience in customer service roles.
  • •Exceptional customer service skills with strong communication and interpersonal abilities.
  • •Ability to multi-task and prioritize under pressure.
  • •Proficiency in managing customer complaints and escalations.
  • •High school diploma or equivalent.
Experience:Customer service
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsMultitaskingComplaint handling
Tech Stack:EVHC

Eligibility

Nationality:UAE National

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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