Banner Corporation

4 months ago

Client Engagement Center Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide exceptional client support for online and mobile banking and loan-related needs by phone, email, and digital channels. Research and resolve issues to ensure seamless customer experiences, document interactions, and support branches with accurate information and timely transactions. Meet service quality goals, strengthen relationships through referrals or cross-selling, and follow policies, security requirements, and regulatory guidelines while working across multiple computer systems.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide exceptional client service by phone, email, and online with accurate, prompt support.
•Research, resolve, and document client issues to ensure a seamless experience.
•Support clients and branches with online banking, mobile banking, and loan-related transactions.
•Assess client needs, resolve inquiries, share account details, and complete a range of transactions.
•Strengthen client relationships through proactive cross-selling or by referring to the right specialists.

Pay and Benefits

Salary: USD 21 - 23 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceMedical LeaveAnnual Holidays

Key Requirements

•High school diploma or GED (Required).
•Experience in a call center, retail banking, or operations role (Required).
•An equivalent combination of education and experience can be considered in lieu of a degree.
•Deliver professional, accurate, and responsive client service.
•Communicate clearly and effectively across phone, email, and online interactions.

Experience:Call centerRetail bankingOperations

Education:High School

Skills:CommunicationProblem-solvingTime managementNegotiationCustomer service

Tech Stack:Microsoft OfficeOnline bankingMobile banking

Company Brief

Banner Corporation

Industry: Banking

Website

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Banner Corporation

4 months ago

Client Engagement Center Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide exceptional client service by phone, email, and online with accurate, prompt support.
•Research, resolve, and document client issues to ensure a seamless experience.
•Support clients and branches with online banking, mobile banking, and loan-related transactions.
•Assess client needs, resolve inquiries, share account details, and complete a range of transactions.
•Strengthen client relationships through proactive cross-selling or by referring to the right specialists.

Pay and Benefits

Salary: USD 21 - 23 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceMedical LeaveAnnual Holidays

Key Requirements

•High school diploma or GED (Required).
•Experience in a call center, retail banking, or operations role (Required).
•An equivalent combination of education and experience can be considered in lieu of a degree.
•Deliver professional, accurate, and responsive client service.
•Communicate clearly and effectively across phone, email, and online interactions.

Experience:Call centerRetail bankingOperations

Education:High School

Skills:CommunicationProblem-solvingTime managementNegotiationCustomer service

Tech Stack:Microsoft OfficeOnline bankingMobile banking

Company Brief

Banner Corporation

Industry: Banking

Website