Dividend -Skip Tracing Specialist

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Organizational skills","Attention to detail","Written and verbal communication","Multitasking","Prioritization","Independent work","Collaboration"]

Serve as a dedicated skip tracing specialist supporting delinquent consumer accounts. You’ll use approved skip tracing tools to locate and contact customers daily, making outbound calls, emails, and texts to resolve delinquency and reduce losses. Handle inbound communications related to delinquency, hardship, complaints, system shut-off, and loan assumptions, coordinate account changes with third-party servicers, and document interactions while following state and federal collection regulations.

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FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Dividend -Skip Tracing Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a dedicated skip tracing specialist supporting delinquent consumer accounts. You’ll use approved skip tracing tools to locate and contact customers daily, making outbound calls, emails, and texts to resolve delinquency and reduce losses. Handle inbound communications related to delinquency, hardship, complaints, system shut-off, and loan assumptions, coordinate account changes with third-party servicers, and document interactions while following state and federal collection regulations.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Perform extensive daily skip tracing on priority delinquent accounts using approved skip tracing tools.
  • •Communicate with late-stage delinquent customers via outbound calls, emails, and texts to resolve delinquency and reduce losses.
  • •Handle inbound customer communications related to delinquency, hardship, complaints, system shut-off, or loan assumptions.
  • •Coordinate as needed with third-party servicers regarding account changes or required adjustments.
  • •Document all customer interactions and account activity and adhere to Dividend policies and state/federal collection regulations.

Key Requirements

  • •High school diploma or equivalent.
  • •3-4 years of collections and customer service experience, or 1-2 years of dedicated collections skip tracing experience.
  • •Excellent written and verbal communication skills with strong organizational attention to detail.
  • •Strong proficiency in Microsoft Suite.
  • •Ability to multitask, prioritize, report to multiple managers, and work independently or collaboratively.
Experience:CollectionsConsumer lendingFraud investigations
Education:High School
Skills:Organizational skillsAttention to detailWritten and verbal communicationMultitaskingPrioritizationIndependent workCollaboration
Languages:Spanish
Tech Stack:Microsoft SuiteSalesforce

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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