Field Service Productivity Coordinator (Non-Tech Program/Project Management) III

Applied Materials
Texas, Austin
Workplace: OnsiteFull timeUSD 88,000 - 121,000 annuallyFunction: Field Service, Maintenance & Skilled TradesSkills: ["Organizational skills","Communication","Cross-functional collaboration","Data-driven problem solving","Compliance & quality discipline"]

Coordinate Customer Engineering operational support to ensure service readiness, uptime, quality compliance, and delivery of customer commitments. Execute and manage service orders, RTS/TES, parts disposition, and operational administration across IWN updates, iCapability Plus approvals, and billing workflows. Own KPI tracking and reporting, analyze trends to identify risks and drive corrective actions, and support scheduling, documentation, onboarding, and customer visit/audit readiness. Travel is required (25%).

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Applied Materials
Applied Materials
2 days ago

Field Service Productivity Coordinator (Non-Tech Program/Project Management) III

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Last checked: 1 hour agoStatus: Live

Job Summary

Coordinate Customer Engineering operational support to ensure service readiness, uptime, quality compliance, and delivery of customer commitments. Execute and manage service orders, RTS/TES, parts disposition, and operational administration across IWN updates, iCapability Plus approvals, and billing workflows. Own KPI tracking and reporting, analyze trends to identify risks and drive corrective actions, and support scheduling, documentation, onboarding, and customer visit/audit readiness. Travel is required (25%).
Location: Texas, Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Execute and coordinate Service Orders, RTS, TES, and parts disposition aligned with CE and Supply Chain processes.
  • •Maintain materials, tooling, and spares readiness, including weekly parts reviews with Spares Planning and FSO.
  • •Own operational KPI tracking and reporting, analyze trends, and drive standard countermeasures to closure.
  • •Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
  • •Maintain CE SOPs/BKMs/documentation and conduct quality checks on IWN documentation and SO compliance; prepare materials for customer visits and audits.
Travel: Medium travel

Pay and Benefits

Salary: USD 88,000 - 121,000 annually

Key Requirements

  • •Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
  • •Strong organizational skills with the ability to manage multiple priorities.
  • •Effective written and verbal communication skills.
  • •Proficiency with service management or workflow systems.
  • •Ability to support onboarding, training compliance, and competency tracking.
Experience:Semiconductor equipmentField serviceCustomer engineeringLogisticsService operations
Skills:Organizational skillsCommunicationCross-functional collaborationData-driven problem solvingCompliance & quality discipline
Tech Stack:Service OrdersRTSTESICapability PlusIWNSO cycle timeWIPWDRsOnDemand billingSoP/BKMsARK

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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