Senior Customer Success Manager (AUS)

Spellbook
Sydney
Workplace: RemoteFull timeAUD 136,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Relationship-building","Problem-solving","Independence","Objection-handling"]

Own outcomes for a portfolio of mid-market and enterprise clients in Australia as Spellbook’s first CSM in the region. Serve as the primary point of contact, drive onboarding and adoption, run QBRs, and maintain 95%+ GRR. Handle objections, articulate ROI, manage renewals, and coordinate upsell with expansion. Troubleshoot issues with support and product teams, analyze usage data, and provide feedback based on customer advocacy.

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FursaFursa
Spellbook
Spellbook
1 month ago

Senior Customer Success Manager (AUS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own outcomes for a portfolio of mid-market and enterprise clients in Australia as Spellbook’s first CSM in the region. Serve as the primary point of contact, drive onboarding and adoption, run QBRs, and maintain 95%+ GRR. Handle objections, articulate ROI, manage renewals, and coordinate upsell with expansion. Troubleshoot issues with support and product teams, analyze usage data, and provide feedback based on customer advocacy.
Location: Sydney
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
  • •Lead onboarding and training to ensure effective adoption of the platform.
  • •Conduct regular business reviews (QBRs) to share insights and identify growth opportunities.
  • •Address objections and clearly articulate ROI; deliver tailored presentations and product demonstrations.
  • •Manage renewals, troubleshoot technical issues with support/product teams, and provide feedback to improve the product.

Pay and Benefits

Salary: AUD 136,000 - 160,000 annually
Perks:Health InsuranceDentalVisionEquityParental LeaveWellness Stipend

Key Requirements

  • •3-5 years of customer success, account management, or sales experience in a SaaS startup.
  • •Proven success managing mid-market and enterprise accounts.
  • •Strong sales acumen and objection-handling skills.
  • •Experience creating QBRs and email campaigns to engage customers.
  • •Ability to work independently as the only CSM in Australia.
Experience:3-5 yearsSaaS
Skills:CommunicationRelationship-buildingProblem-solvingIndependenceObjection-handling
Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook
Provides an AI-powered contract drafting and review platform for legal professionals, automating contract clause generation, analysis, and risk spotting to accelerate document creation and improve consistency across transactional workflows.
Industry: LegalTech
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