Spellbook

6 days ago

Senior Customer Success Manager (AUS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own outcomes for a portfolio of mid-market and enterprise clients in Australia as Spellbook’s first CSM in the region. Serve as the primary point of contact, drive onboarding and adoption, run QBRs, and maintain 95%+ GRR. Handle objections, articulate ROI, manage renewals, and coordinate upsell with expansion. Troubleshoot issues with support and product teams, analyze usage data, and provide feedback based on customer advocacy.

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
•Lead onboarding and training to ensure effective adoption of the platform.
•Conduct regular business reviews (QBRs) to share insights and identify growth opportunities.
•Address objections and clearly articulate ROI; deliver tailored presentations and product demonstrations.
•Manage renewals, troubleshoot technical issues with support/product teams, and provide feedback to improve the product.

Pay and Benefits

Salary: AUD 136,000 - 160,000 annually

Perks:Health InsuranceDentalVisionEquityParental LeaveWellness Stipend

Key Requirements

•3-5 years of customer success, account management, or sales experience in a SaaS startup.
•Proven success managing mid-market and enterprise accounts.
•Strong sales acumen and objection-handling skills.
•Experience creating QBRs and email campaigns to engage customers.
•Ability to work independently as the only CSM in Australia.

Experience:3-5 yearsSaaS

Skills:CommunicationRelationship-buildingProblem-solvingIndependenceObjection-handling

Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook

Provides an AI-powered contract drafting and review platform for legal professionals, automating contract clause generation, analysis, and risk spotting to accelerate document creation and improve consistency across transactional workflows.

Industry: LegalTech

Website

Loading job details...

Preparing the role view and application actions.

Spellbook

6 days ago

Senior Customer Success Manager (AUS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
•Lead onboarding and training to ensure effective adoption of the platform.
•Conduct regular business reviews (QBRs) to share insights and identify growth opportunities.
•Address objections and clearly articulate ROI; deliver tailored presentations and product demonstrations.
•Manage renewals, troubleshoot technical issues with support/product teams, and provide feedback to improve the product.

Pay and Benefits

Salary: AUD 136,000 - 160,000 annually

Perks:Health InsuranceDentalVisionEquityParental LeaveWellness Stipend

Key Requirements

•3-5 years of customer success, account management, or sales experience in a SaaS startup.
•Proven success managing mid-market and enterprise accounts.
•Strong sales acumen and objection-handling skills.
•Experience creating QBRs and email campaigns to engage customers.
•Ability to work independently as the only CSM in Australia.

Experience:3-5 yearsSaaS

Skills:CommunicationRelationship-buildingProblem-solvingIndependenceObjection-handling

Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook

Industry: LegalTech

Website