G2i

4 weeks ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Client Support Engineer for payments and financial infrastructure, serving as the primary technical contact for partner financial institutions. You will troubleshoot API behavior, connectivity, and payment processing, coordinate with Engineering on incidents, and help scale support processes in a fast-growing fintech environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Serve as the primary technical contact for financial institution partners, addressing technical or operational issues.
•Investigate and resolve support requests related to API behavior, connectivity, payment processing, and operational workflows.
•Communicate effectively with both technical and non-technical stakeholders throughout the resolution process.
•Monitor support queues and exception management systems; triage and drive incidents to resolution.
•Escalate complex issues to Engineering and coordinate follow-through until closure, conducting root cause analysis and documenting findings.

Pay and Benefits

Perks:Remote WorkEquity401kMedicalDentalVisionPaid Leave

Key Requirements

•3+ years in a client-facing Support Engineering, Technical Support Engineering, Solutions Engineering, or Production Support role.
•Experience supporting customers in fintech, payments, banking, financial infrastructure, or related industries.
•Strong troubleshooting and root cause analysis skills.
•Experience working directly with APIs, including testing and debugging REST APIs using tools such as Postman.
•Familiarity with monitoring and observability platforms such as Grafana, Datadog, Splunk, or similar.

Experience:3+ yearsFintechPaymentsFinancial infrastructure

Skills:CommunicationTroubleshootingProblem-solvingCustomer-facingDocumentation

Languages:English

Tech Stack:PostmanGrafanaDatadogSplunkLinuxNetworking

Company Brief

G2i

G2i is a video-first hiring platform that connects companies with pre-vetted remote engineers (React, React Native, GraphQL, etc.) using technical screening, live interviews, and AI-assisted hiring infrastructure to speed hiring.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Miami, United States

Founded: 2016

Glassdoor: 3.3

Website LinkedIn Glassdoor

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G2i