IT Support Engineer

Airwallex
New York
Workplace: OnsiteFull timeUSD 120,000 - 170,000 annuallyFunction: IT Support & HelpdeskSkills: ["Customer service","Communication","Documentation","Troubleshooting","Multitasking","Customer focus"]

Provide outstanding IT support as the first point of contact for Airwallex employees, contractors, and new hires across on-site and remote scenarios. Triage and resolve service desk tickets and walk-up issues while supporting macOS/MacBook hardware, Windows software/PC troubleshooting, and meeting-room/event AV. Assist with onboarding and basic administration of tools like Google Workspace, Slack, Okta, and help maintain clear documentation and support guides.

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FursaFursa
Airwallex
Airwallex
2 days ago

IT Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide outstanding IT support as the first point of contact for Airwallex employees, contractors, and new hires across on-site and remote scenarios. Triage and resolve service desk tickets and walk-up issues while supporting macOS/MacBook hardware, Windows software/PC troubleshooting, and meeting-room/event AV. Assist with onboarding and basic administration of tools like Google Workspace, Slack, Okta, and help maintain clear documentation and support guides.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support to Airwallex employees and contractors, focused on macOS/MacBook and Windows/PC.
  • •Troubleshoot software and operating system issues on macOS and Windows.
  • •Support office meeting rooms, event spaces, and office technology with AV support.
  • •Run weekly new-hire IT onboarding events to set up computers and accounts.
  • •Handle complex requests by triaging, prioritizing, escalating when necessary, and owning issues to completion.

Pay and Benefits

Salary: USD 120,000 - 170,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Exceptional customer service and hospitality skills for time-sensitive on-site and user support.
  • •Strong written and verbal communication skills, including the ability to document work at a high standard.
  • •Experience supporting and troubleshooting common MDM applications for both macOS/Mac and Windows.
  • •Experience with basic administration of Google Workspace, Okta, Confluence, Jira, and Zoom.
  • •Intermediate troubleshooting skills for office hardware and networking basics (e.g., WiFi, DNS, switch, gateway).
Experience:TechnologyEnterpriseMultinational
Skills:Customer serviceCommunicationDocumentationTroubleshootingMultitaskingCustomer focus
Tech Stack:MacOSMacBookWindowsMDMGoogle WorkspaceOktaConfluenceJiraZoomSlackGoogle ChromeAVMeeting room AVWiFiDNS

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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