Federal Customer Success Manager

Horizon3.ai
Washington
Workplace: RemoteFull timeUSD 120,000 - 165,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Customer acumen","Emotional intelligence","Consultative communication","Attention to detail","Organizational skills"]

Own post-sales outcomes for a portfolio of high-value federal customers, advising technical and business stakeholders on adopting NodeZero to achieve compliance and drive value realization. Navigate unclassified and classified environments, lead regular check-ins and business reviews focused on security posture and federal mandates, and partner with Sales, Product, Engineering, IT, and Security to improve retention, expansion, and remediation based on pentest results.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Horizon3.ai
Horizon3.ai
1 month ago

Federal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own post-sales outcomes for a portfolio of high-value federal customers, advising technical and business stakeholders on adopting NodeZero to achieve compliance and drive value realization. Navigate unclassified and classified environments, lead regular check-ins and business reviews focused on security posture and federal mandates, and partner with Sales, Product, Engineering, IT, and Security to improve retention, expansion, and remediation based on pentest results.
Location: Washington
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and manage a federal customer portfolio, advising on leveraging NodeZero to achieve and maintain compliance with frameworks including CMMC and FedRAMP.
  • •Guide integration of NodeZero into unclassified and classified environments while following relevant security protocols.
  • •Conduct regular check-ins and business reviews focused on compliance, security posture, and alignment with federal mandates.
  • •Partner with IT and Security teams (SOC, red/blue teams, AppSec) to interpret pentest results, prioritize remediation, and shape offensive security strategy.
  • •Drive retention and growth by collaborating with federal sales and renewals teams, identifying expansion opportunities, and relaying customer feedback to internal teams.
Travel: Medium travel

Pay and Benefits

Salary: USD 120,000 - 165,000 annually
Perks:Health InsuranceVisionDentalParental LeaveEquityRemote Work

Key Requirements

  • •4+ years in Customer Success, Technical Account Management, or Client Services in a SaaS cybersecurity environment, or a combination with a customer-facing/cybersecurity operator role, preferably supporting federally focused engagements.
  • •Active/recent Top Secret or Secret clearance required, and U.S. citizenship is a prerequisite.
  • •In-depth cybersecurity knowledge and preferred offensive/cybersecurity certifications such as OSCP, CEH, GPEN, CISSP, CCNA, or SANS.
  • •Deep understanding of enterprise security, information technology, cloud, or offensive security.
  • •Experience managing a book of business with ARR/NRR/GRR targets; comfortable using CRM/sales tools like Salesforce, Gainsight, Zendesk, and JIRA.
Experience:4+ yearsSaaSCybersecurityFederalOffensive security
Skills:Customer acumenEmotional intelligenceConsultative communicationAttention to detailOrganizational skills
Certifications:OSCPCEHGPENCISSPCCNASANS
Tech Stack:NodeZeroCMMCFedRAMPSalesforceGainsightZendeskJIRASOCAppSecRed/blue teams

Eligibility

Nationality:US National
Security Clearance:Top SecretSecret

Company Brief

Horizon3.ai
Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.9
WebsiteLinkedInGlassdoor