Horizon3.ai

2 days ago

Federal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own post-sales outcomes for a portfolio of high-value federal customers, advising technical and business stakeholders on adopting NodeZero to achieve compliance and drive value realization. Navigate unclassified and classified environments, lead regular check-ins and business reviews focused on security posture and federal mandates, and partner with Sales, Product, Engineering, IT, and Security to improve retention, expansion, and remediation based on pentest results.

Location: Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and manage a federal customer portfolio, advising on leveraging NodeZero to achieve and maintain compliance with frameworks including CMMC and FedRAMP.
•Guide integration of NodeZero into unclassified and classified environments while following relevant security protocols.
•Conduct regular check-ins and business reviews focused on compliance, security posture, and alignment with federal mandates.
•Partner with IT and Security teams (SOC, red/blue teams, AppSec) to interpret pentest results, prioritize remediation, and shape offensive security strategy.
•Drive retention and growth by collaborating with federal sales and renewals teams, identifying expansion opportunities, and relaying customer feedback to internal teams.

Travel: Medium travel

Pay and Benefits

Salary: USD 120,000 - 165,000 annually

Perks:Health InsuranceVisionDentalParental LeaveEquityRemote Work

Key Requirements

•4+ years in Customer Success, Technical Account Management, or Client Services in a SaaS cybersecurity environment, or a combination with a customer-facing/cybersecurity operator role, preferably supporting federally focused engagements.
•Active/recent Top Secret or Secret clearance required, and U.S. citizenship is a prerequisite.
•In-depth cybersecurity knowledge and preferred offensive/cybersecurity certifications such as OSCP, CEH, GPEN, CISSP, CCNA, or SANS.
•Deep understanding of enterprise security, information technology, cloud, or offensive security.
•Experience managing a book of business with ARR/NRR/GRR targets; comfortable using CRM/sales tools like Salesforce, Gainsight, Zendesk, and JIRA.

Experience:4+ yearsSaaSCybersecurityFederalOffensive security

Skills:Customer acumenEmotional intelligenceConsultative communicationAttention to detailOrganizational skills

Certifications:OSCPCEHGPENCISSPCCNASANS

Tech Stack:NodeZeroCMMCFedRAMPSalesforceGainsightZendeskJIRASOCAppSecRed/blue teams

Eligibility

Nationality:US National

Security Clearance:Top SecretSecret

Company Brief

Horizon3.ai

Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.9

Website LinkedIn Glassdoor

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Horizon3.ai

2 days ago

Federal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and manage a federal customer portfolio, advising on leveraging NodeZero to achieve and maintain compliance with frameworks including CMMC and FedRAMP.
•Guide integration of NodeZero into unclassified and classified environments while following relevant security protocols.
•Conduct regular check-ins and business reviews focused on compliance, security posture, and alignment with federal mandates.
•Partner with IT and Security teams (SOC, red/blue teams, AppSec) to interpret pentest results, prioritize remediation, and shape offensive security strategy.
•Drive retention and growth by collaborating with federal sales and renewals teams, identifying expansion opportunities, and relaying customer feedback to internal teams.

Travel: Medium travel

Pay and Benefits

Salary: USD 120,000 - 165,000 annually

Perks:Health InsuranceVisionDentalParental LeaveEquityRemote Work

Key Requirements

•4+ years in Customer Success, Technical Account Management, or Client Services in a SaaS cybersecurity environment, or a combination with a customer-facing/cybersecurity operator role, preferably supporting federally focused engagements.
•Active/recent Top Secret or Secret clearance required, and U.S. citizenship is a prerequisite.
•In-depth cybersecurity knowledge and preferred offensive/cybersecurity certifications such as OSCP, CEH, GPEN, CISSP, CCNA, or SANS.
•Deep understanding of enterprise security, information technology, cloud, or offensive security.
•Experience managing a book of business with ARR/NRR/GRR targets; comfortable using CRM/sales tools like Salesforce, Gainsight, Zendesk, and JIRA.

Experience:4+ yearsSaaSCybersecurityFederalOffensive security

Skills:Customer acumenEmotional intelligenceConsultative communicationAttention to detailOrganizational skills

Certifications:OSCPCEHGPENCISSPCCNASANS

Tech Stack:NodeZeroCMMCFedRAMPSalesforceGainsightZendeskJIRASOCAppSecRed/blue teams

Eligibility

Nationality:US National

Security Clearance:Top SecretSecret

Company Brief

Horizon3.ai

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.9

Website LinkedIn Glassdoor