SVP, Global Services (Remote)

Percona
Boston, Chicago, Charlotte, Vancouver, Bucharest, Berlin, Dublin, Bengaluru, London, Zagreb, New Jersey, Amsterdam, Prague, Lisbon, Toronto, Charleston, Budapest, Athens, Madrid, Raleigh
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 15+ yearsSkills: ["Leadership","Strategic planning","Mentorship","Data-driven decision making","Stakeholder communication"]

Own the global delivery and strategic planning of Percona’s service portfolio, including Support, Managed Services, and Professional Services. Lead and coach globally distributed teams to deliver consistently excellent customer experiences, set service delivery KPIs, and maintain P&L accountability. Partner with Product and Engineering to align services to market needs, champion an AI-first, automation-driven approach, and reimagine great open source service delivery.

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Percona
Percona
2 days ago

SVP, Global Services (Remote)

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Job Summary

Own the global delivery and strategic planning of Percona’s service portfolio, including Support, Managed Services, and Professional Services. Lead and coach globally distributed teams to deliver consistently excellent customer experiences, set service delivery KPIs, and maintain P&L accountability. Partner with Product and Engineering to align services to market needs, champion an AI-first, automation-driven approach, and reimagine great open source service delivery.
Location: Boston, Chicago, Charlotte, Vancouver, Bucharest, Berlin, Dublin, Bengaluru, London, Zagreb, New Jersey, Amsterdam, Prague, Lisbon, Toronto, Charleston, Budapest, Athens, Madrid, Raleigh
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the Global Services division and build a team that coaches, experiments, and improves delivery.
  • •Own end-to-end quality, timeliness, and customer satisfaction of service delivery.
  • •Set and continuously revisit the strategic direction for Global Services aligned with company objectives and market dynamics.
  • •Champion an AI-first operating model using automation and new technology to scale efficiently.
  • •Build KPIs, implement knowledge capture and reuse systems, and use customer proximity to translate feedback into service improvements.

Pay and Benefits

Perks:Paid LeaveLearning BudgetEquityRemote Work

Key Requirements

  • •15+ years leading global delivery organizations, including Support, Managed Services, and Professional/Project Services teams, in software or technology.
  • •Experience managing P&L, financial analysis, and resource allocation with rigor.
  • •A strong command of the database software industry, including open source technologies and where they are headed.
  • •Ability to lead and develop high-performing teams and bring people through change.
  • •Track record translating business goals into actionable strategic plans with measurable outcomes.
Experience:15+ yearsOpen sourceSoftwareTechnology
Skills:LeadershipStrategic planningMentorshipData-driven decision makingStakeholder communication
Tech Stack:MySQLMongoDBPostgreSQLMariaDB

Company Brief

Percona
Provides open-source database software, support, managed services and consulting for MySQL, MongoDB, PostgreSQL, Redis and related technologies to help organizations monitor, manage, secure and optimize database environments.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Established Company
Funding: Bootstrapped
Headquarters: Durham, United States
Founded: 2006
Glassdoor
Glassdoor: 4.2
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