ERP - Vietnamese Bilingual

Sutherland
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Communication","Persuasion","Customer orientation","Sales","Professionalism"]

Customer Service Associate role supporting Vietnamese-speaking clients in Malaysia. You will update customer records, build professional rapport with callers, and apply upsell and cross-selling skills in hospitality. Requires native or near-native Vietnamese/English, strong communication, and good knowledge of travel software to deliver customer-centric service.

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FursaFursa
Sutherland
Sutherland
1 year ago

ERP - Vietnamese Bilingual

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Last checked: 4 hours agoStatus: Live

Job Summary

Customer Service Associate role supporting Vietnamese-speaking clients in Malaysia. You will update customer records, build professional rapport with callers, and apply upsell and cross-selling skills in hospitality. Requires native or near-native Vietnamese/English, strong communication, and good knowledge of travel software to deliver customer-centric service.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Maintain customer records by updating account information.
  • •Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller
  • •Upsell & Cross selling skills in the hospitality business
  • •Exemplary sales skills and customer-oriented approach
  • •Ability to present, persuade and communicate effectively

Key Requirements

  • •Vietnamese and English Speaking (native or near-native quality business English)
  • •Minimum 1 year of customer service experience
  • •Candidates with personal travel experience will be an advantage
Experience:1+ yearsCustomer serviceTravel software
Skills:CommunicationPersuasionCustomer orientationSalesProfessionalism
Languages:VietnameseEnglish
Tech Stack:Travel software

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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