Junior Key Account Manager

Delivery Hero
Philippines
Workplace: HybridFull timePHP 38,000 - 45,000 monthlyFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Communication","Problem-solving","Dependability","Ownership","Analytical mindset"]

Support the operational growth of foodpanda’s top restaurant chain accounts by bridging day-to-day execution with account performance initiatives. Oversee menu/inventory compliance and service availability, reduce cancellations, and solve operational blockers. Partner with Senior Key Account Managers to analyze vendor performance data and uncover trends, bottlenecks, and growth opportunities while serving as a responsive point of contact for partner inquiries and issue resolution.

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Delivery Hero
Delivery Hero
4 days ago

Junior Key Account Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Support the operational growth of foodpanda’s top restaurant chain accounts by bridging day-to-day execution with account performance initiatives. Oversee menu/inventory compliance and service availability, reduce cancellations, and solve operational blockers. Partner with Senior Key Account Managers to analyze vendor performance data and uncover trends, bottlenecks, and growth opportunities while serving as a responsive point of contact for partner inquiries and issue resolution.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Oversee day-to-day operational efficiency, including menu/inventory compliance and service availability for top restaurant chain accounts.
  • •Ideate and execute targeted initiatives to overcome operational blockers and reduce cancellation rates.
  • •Collaborate with Senior Key Account Managers to analyze vendor performance data and identify trends, bottlenecks, and growth opportunities.
  • •Serve as a responsive point of contact for routine partner inquiries and resolve operational issues swiftly.
  • •Ensure highest-priority partners run smoothly to maintain strong partner relationships and seamless experiences.

Pay and Benefits

Salary: PHP 38,000 - 45,000 monthly

Key Requirements

  • •3 to 4 years of experience in e-commerce, food delivery, account management, or commercial operations.
  • •Fast learner with learning agility to absorb new systems, internal processes, and industry tools.
  • •Strong dependability and ownership to manage account health and meet operational targets.
  • •Strong intuition and problem-solving skills with commercial instincts to anticipate partner needs.
  • •Comfort working with basic spreadsheets and operational metrics to translate numbers into actionable insights.
Experience:3-4 yearsE-commerceFood deliveryAccount managementCommercial operations
Skills:CommunicationProblem-solvingDependabilityOwnershipAnalytical mindset
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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