New Partner Experience Advisor (Dutch/Flemish Speaking) - Belgium Market

Deliveroo
Manchester
Workplace: OnsiteFull timeGBP 27,700 - 37,000 annuallyFunction: Consulting & AdvisorySkills: ["Communication","Emotional intelligence","Outbound calling","Customer relations","Problem-solving"]

Act as the primary liaison for Belgium restaurant partners during their first 60 days on Deliveroo, guiding growth, coordinating with internal teams, and ensuring high-quality onboarding and ongoing engagement. You will use strong communication to hit KPIs, educate partners on menus and advertising tools, and maintain meticulous records to ensure compliant, successful partnerships.

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FursaFursa
Deliveroo
Deliveroo
3 months ago

New Partner Experience Advisor (Dutch/Flemish Speaking) - Belgium Market

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Act as the primary liaison for Belgium restaurant partners during their first 60 days on Deliveroo, guiding growth, coordinating with internal teams, and ensuring high-quality onboarding and ongoing engagement. You will use strong communication to hit KPIs, educate partners on menus and advertising tools, and maintain meticulous records to ensure compliant, successful partnerships.
Location: Manchester
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Entry level

Key Responsibilities

  • •Lead Partner Success: Act as the primary relationship lead for newly signed Belgium restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days.
  • •Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
  • •Liaison & Coordination: Serve as the bridge between restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
  • •Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building engagement and trust for long-term partnerships.

Pay and Benefits

Salary: GBP 27,700 - 37,000 annually

Key Requirements

  • •Dutch/Flemish and English fluency (written and spoken)
  • •Strong communication with excellent phone presence
  • •Target-driven mindset with ability to meet demanding targets
  • •Proficiency with Microsoft Office; Salesforce knowledge desirable
  • •Strong emotional intelligence and rapport-building abilities
Experience:DeliveryHospitalityE-commerce
Skills:CommunicationEmotional intelligenceOutbound callingCustomer relationsProblem-solving
Languages:DutchFlemishEnglish
Tech Stack:Microsoft OfficeSalesforce

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
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Glassdoor: 3.4
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