3 days ago

Principal AI Model Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Design the Wise Assistant experience for Support and beyond, shaping the systems that power conversational AI. Partner with engineers, data scientists, and product to define vision, architect and design agents, and own prompts, reasoning, and context/knowledge usage. Lead end-to-end squad automation strategy, champion customer quality, and raise design maturity while collaborating across the Content Design Guild and the wider content community.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Manager level

Key Responsibilities

•Design the systems that enable Wise to deliver conversational AI experiences for customer support.
•Architect and design agents, define how components interact, and own prompts, reasoning, and context/knowledge usage.
•Collaborate with cross-functional partners to set vision/strategy and coach teams to deliver it.
•Identify and prioritize system needs, and deliver the most impactful projects across multiple teams.
•Own the squad’s automation strategy end to end, define quality expectations, and raise design maturity within the support squad.

Pay and Benefits

Salary: GBP 128,000 - 173,000 annually

Key Requirements

•Experience as a Model Designer or a systems-focused Content Designer who has transitioned into model/design for AI automation.
•In-depth understanding of AI and strong perspectives on how its underpinning systems should be shaped for user-facing products.
•Experience designing content and experiences for customers, including prompts, guardrails, knowledge architecture, and agents.
•Practical knowledge of prompt-engineering techniques and frameworks, context engineering, and agentic design.
•Comfort navigating ambiguity and collaborating closely with data scientists and engineers on large, complex AI systems.

Skills:Quality focusCollaborationCoachingAdaptabilityEmpathetic communication

Languages:English

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

3 days ago

Principal AI Model Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Manager level

Key Responsibilities

•Design the systems that enable Wise to deliver conversational AI experiences for customer support.
•Architect and design agents, define how components interact, and own prompts, reasoning, and context/knowledge usage.
•Collaborate with cross-functional partners to set vision/strategy and coach teams to deliver it.
•Identify and prioritize system needs, and deliver the most impactful projects across multiple teams.
•Own the squad’s automation strategy end to end, define quality expectations, and raise design maturity within the support squad.

Pay and Benefits

Salary: GBP 128,000 - 173,000 annually

Key Requirements

•Experience as a Model Designer or a systems-focused Content Designer who has transitioned into model/design for AI automation.
•In-depth understanding of AI and strong perspectives on how its underpinning systems should be shaped for user-facing products.
•Experience designing content and experiences for customers, including prompts, guardrails, knowledge architecture, and agents.
•Practical knowledge of prompt-engineering techniques and frameworks, context engineering, and agentic design.
•Comfort navigating ambiguity and collaborating closely with data scientists and engineers on large, complex AI systems.

Skills:Quality focusCollaborationCoachingAdaptabilityEmpathetic communication

Languages:English

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor