IT & Scoring Marketplace Fraud Prevention Supervisor

MercadoLibre
Montevideo
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Collaboration","Stakeholder management","Analytical thinking","Problem-solving"]

Supervise the fraud analysts for MLU and MLB, providing continuous feedback, performance tracking, professional development, and day-to-day management. Monitor key KPIs including fraud rate, false positives, detection rate, BPP claims, and review times. Lead escalation and coordination for high-impact cases with Legal, Compliance, and Investigation teams. Partner with Product and Data Science on new product and ML model outputs, and drive initiatives focused on reducing BPP spend while maintaining a strong user experience.

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MercadoLibre
MercadoLibre
4 days ago

IT & Scoring Marketplace Fraud Prevention Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Supervise the fraud analysts for MLU and MLB, providing continuous feedback, performance tracking, professional development, and day-to-day management. Monitor key KPIs including fraud rate, false positives, detection rate, BPP claims, and review times. Lead escalation and coordination for high-impact cases with Legal, Compliance, and Investigation teams. Partner with Product and Data Science on new product and ML model outputs, and drive initiatives focused on reducing BPP spend while maintaining a strong user experience.
Location: Montevideo
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Supervise the fraud analysts team for MLU and MLB, including feedback, performance follow-up, professional development, and day-to-day management.
  • •Monitor key area KPIs such as fraud rate, false positive rate, detection rate, BPP (Buyer Protection Program) claims, and review times.
  • •Escalate and coordinate resolution of complex or high-impact cases with Legal, Compliance, and Investigation teams.
  • •Collaborate with Product and Data Science to design and validate outputs for new products, ML models, and risk-related friction flows.
  • •Lead initiatives focused on reducing BPP spend while prioritizing the user experience, and manage stakeholders fluidly with the Post Purchase team.

Key Requirements

  • •Experience in fraud prevention, operational risk, or investigations in fintech, e-commerce, banking, or payment methods.
  • •Proven experience leading analysts teams in high-speed, high-volume case environments.
  • •Knowledge of fraud typologies such as account takeover, identity takeover, BPP fraud, and triangulation.
  • •Hands-on data analysis tools experience for metrics tracking and pattern detection (SQL, advanced Google Sheets, Looker or similar).
  • •Ability to read and interpret decision engine rules and collaborate with technical teams; familiarity with AI tools for problem-solving.
Experience:FintechE-commerceBankingPaymentsFraud preventionOperational risk
Skills:LeadershipCollaborationStakeholder managementAnalytical thinkingProblem-solving
Tech Stack:SQLGoogle SheetsLookerMLMachine learningArtificial IntelligenceInteligencia ArtificialDecision engine rulesMotor de decisión

Company Brief

MercadoLibre
Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Buenos Aires, Argentina
Founded: 1999
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn