NTT

1 week ago

Data Centre Service Delivery Field Support Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide professional second-line onsite technical support and field engineering services for data center clients. Proactively identify, log, and resolve incidents and problems to restore service and ensure zero missed SLA conditions. Install and configure client infrastructure and solution software, investigate alerts, diagnose root causes using knowledge articles, and escalate to L3 when needed. Update incidents via the required platform, coordinate with stakeholders and vendors, and follow shift handover procedures for continuity.

Location: Virginia

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Ensure assigned client infrastructure is configured, installed, tested, and operational.
•Install and configure solution software according to client requirements.
•Proactively identify problems/errors, log incidents with required detail, and manage them through effective resolution.
•Investigate second-line support calls and root-cause incidents/problems using knowledge articles.
•Respond to alerts, escalate unresolved items to L3 Field Engineer, update incident progress/resolutions, and coordinate with stakeholders/carriers/vendors.

Key Requirements

•Moderate experience building, deploying, and supporting data center networking infrastructure.
•Intermediate knowledge of data center network equipment, including Nexus and MDS series switching, and integration with server and storage technologies.
•Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
•Professional-level certification in data center technologies (e.g., Cisco CCNP (DC), ONTApp).
•Strong verbal and written communication skills; ability to work in a pressurized environment.

Experience:Data centersNetworkingServerStorage

Education:Bachelor's in Information Technology or Computing

Skills:CommunicationPlanningPositive attitudeWorking under pressureActive listeningAdaptabilityClient focus

Certifications:CCNP (DC)

Tech Stack:CiscoNetAppEMCCCNP (DC)ONTAppNexusMDS seriesData center networkingServerStorageData center technologies

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT