Senior Forward Deployed Engineer (FDE), Strategic Accounts

Deepgram
New York, San Francisco
Workplace: RemoteFull timeUSD 197,000 - 246,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Extreme ownership","Customer obsession","Fast learning","Adaptability","Communication"]

Embed with enterprise restaurant brands and technology partners to deliver successful Voice AI deployments. Own the end-to-end technical implementation—from scoping and architecture through go-live and optimization—by integrating Deepgram’s APIs with customer systems, troubleshooting production issues, and adapting deployments to real operational edge cases. Capture recurring deployment patterns and turn field learnings into tools, reference architectures, playbooks, and actionable feedback for product and engineering.

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FursaFursa
Deepgram
Deepgram
5 days ago

Senior Forward Deployed Engineer (FDE), Strategic Accounts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 minutes agoStatus: Live

Job Summary

Embed with enterprise restaurant brands and technology partners to deliver successful Voice AI deployments. Own the end-to-end technical implementation—from scoping and architecture through go-live and optimization—by integrating Deepgram’s APIs with customer systems, troubleshooting production issues, and adapting deployments to real operational edge cases. Capture recurring deployment patterns and turn field learnings into tools, reference architectures, playbooks, and actionable feedback for product and engineering.
Location: New York, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Embed with customer engineering teams as a trusted technical peer, leading technical discovery and solutioning for prospects and customers.
  • •Own end-to-end technical integration and deployment of Deepgram’s voice AI platform for enterprise customers through go-live and optimization.
  • •Configure and customize deployments to meet customer operational requirements (menu structures, ordering flows, POS integrations, and edge cases).
  • •Monitor, troubleshoot, and resolve production issues in live deployments, serving as an escalation point for complex technical problems.
  • •Codify deployment patterns into tools, playbooks, and reference architectures, and translate field learnings into product and engineering requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 197,000 - 246,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Excellent software engineering skills with strong technical depth across APIs, SDKs, and webhooks.
  • •Comfort working with cloud infrastructure and customer tech stacks to scope, design, and implement integrations.
  • •Ability to troubleshoot and resolve production issues in live deployments with extreme ownership.
  • •Strong customer obsession—partnering closely with customer engineering teams through go-live and optimization.
  • •Clear communication with both technical and non-technical stakeholders, staying calm under pressure.
Experience:Voice AISpeech-to-textNLPConversational AIEnterprise deployments
Skills:Extreme ownershipCustomer obsessionFast learningAdaptabilityCommunication
Tech Stack:APIAPIsSDKsWebhooksCloud infrastructureSlackPOS integrationsVoice AISpeech-to-textText-to-speechNLP

Company Brief

Deepgram
Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.5
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