NTT

1 month ago

Field Tech Associate-ITIL

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide end-user computing support to users in a client environment as part of the EUC team. Resolve incidents and fulfill service requests aligned to ITIL, using operational objectives and SLAs/KPIs. Support day-to-day IMAC activities across desktops, laptops, monitors, printers, and peripherals. Use ITSM tools such as ServiceNow or Remedy, build troubleshooting skills for Windows and Office, and learn new technologies as business needs evolve.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide support to end users as a contributing member of the EUC team in a client environment.
•Resolve incidents and fulfill requests day-to-day aligned to the ITIL framework.
•Perform IMAC activities for desktop, laptop, monitor, printer, and other IT peripherals as needed.
•Work against operational and project objectives, measured on SLAs, CSFs, and KPIs.
•Learn new and emerging technologies as needed, guided by business requirements.

Travel: Low travel

Key Requirements

•1 to 3 years’ experience in end user computing, IT support, or asset management.
•Good troubleshooting skills in Windows, Office, and end user hardware support, including COTS hardware.
•Basic understanding of the ITIL framework.
•Experience using ITSM tools such as ServiceNow or Remedy.
•Good written and spoken communication skills in English.

Experience:1-3 yearsEnd user computingIT supportAsset management

Skills:TroubleshootingCommunication

Languages:English

Tech Stack:ITILWindowsMicrosoft OfficeServiceNowRemedyITSMCOTSIMAC

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT