Director, Live Operations

Reveleer
United States
Workplace: RemoteFull timeFunction: Executive & General ManagementSkills: ["Incident leadership","Automation-first mindset","Cross-functional collaboration","Metrics-driven reliability focus","Clear operational communication"]

Lead technical production-operations for CDM-managed customer data services with a 24x7 operating model focused on reliability, incident response, and continuous improvement. Own Sev-1/Sev-2 incident leadership, define SLAs/SLOs, and drive problem management using MTTA/MTTR and recurrence metrics. Provide hands-on guidance across AWS production environments, Terraform/infrastructure-as-code, data pipelines, APIs, job orchestration, observability, and operational automation.

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FursaFursa
Reveleer
Reveleer
1 day ago

Director, Live Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead technical production-operations for CDM-managed customer data services with a 24x7 operating model focused on reliability, incident response, and continuous improvement. Own Sev-1/Sev-2 incident leadership, define SLAs/SLOs, and drive problem management using MTTA/MTTR and recurrence metrics. Provide hands-on guidance across AWS production environments, Terraform/infrastructure-as-code, data pipelines, APIs, job orchestration, observability, and operational automation.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own the 24x7 operational health and reliability of CDM-managed production data services and workflows, including defining SLAs/SLOs and on-call coverage models.
  • •Serve as escalation owner and accountable leader for Sev-1 and Sev-2 production incidents, coordinating service restoration and corrective actions.
  • •Lead incident and problem management: severity definitions, incident command, escalation, RCA, post-incident review, and tracking recurring failures.
  • •Provide technical leadership for production services in AWS environments, including operational issues across IAM, networking/connectivity, secure file transfer, storage, compute, and monitoring dependencies.
  • •Drive automation and operational readiness by implementing orchestration, scripted recovery/self-healing patterns, runbooks/SOPs, dashboards, and production handoff gates.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •8+ years in production operations, cloud/platform operations, DevOps, SRE, operations engineering, or data platform operations in a high-availability environment.
  • •4+ years leading technical production operations, DevOps, SRE, platform-support, or operations-engineering teams.
  • •Demonstrated accountability for business-critical production systems under extended-hours or 24x7 support models.
  • •Proven experience leading Sev-1/Sev-2 or equivalent major incidents (incident command, restoration, RCA, and corrective actions).
  • •Strong AWS production knowledge (IAM, networking/connectivity, logging/monitoring, cloud dependencies) and experience with Terraform or comparable infrastructure-as-code.
Experience:High-availabilityProduction operationsData platform operations24x7 support
Skills:Incident leadershipAutomation-first mindsetCross-functional collaborationMetrics-driven reliability focusClear operational communication
Tech Stack:AWSTerraformInfrastructure as codeIAMAPIsData pipelinesETLJob orchestrationSQLObservabilityMonitoringLoggingAlertingRunbooksSOPsCI/CDSecure file transfer

Company Brief

Reveleer
Provides an AI-powered value-based care platform for health plans and risk-bearing providers, offering retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions to streamline workflows and improve outcomes.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Glendale, United States
Founded: 2009
Glassdoor
Glassdoor: 4.2
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