3 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients at Crowe LLP, handling enquiries via telephone, email, and digital channels. Provide accurate, timely information about tax, audit, and advisory services. Resolve complaints and escalate complex cases when needed, while maintaining precise client records in the CRM. You’ll also support client account administration tasks and gather feedback to improve service delivery.

Location: Indianapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for client enquiries across telephone, email, and other digital platforms.
•Provide accurate and timely information regarding tax, audit, and advisory services.
•Resolve client issues and complaints professionally, escalating complex cases to internal teams when necessary.
•Maintain and update client records with high accuracy in the CRM system.
•Assist with administrative tasks related to client account management and support, and gather client feedback to improve service delivery.

Pay and Benefits

Salary: USD 20 - 30 hourly

Perks:Learning Budget

Key Requirements

•Proven experience in a customer service or client-facing role is essential.
•Exceptional verbal and written communication skills with a professional, empathetic telephone manner.
•Strong problem-solving skills and the ability to think critically under pressure.
•High proficiency with Microsoft Office Suite and experience using CRM software.
•Excellent organisational and time-management skills, with strong attention to detail and accuracy.

Experience:Professional servicesFinancial services

Skills:CommunicationProblem-solvingEmpathyOrganizationAttention to detail

Tech Stack:Microsoft Office SuiteCRM

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

3 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Indianapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for client enquiries across telephone, email, and other digital platforms.
•Provide accurate and timely information regarding tax, audit, and advisory services.
•Resolve client issues and complaints professionally, escalating complex cases to internal teams when necessary.
•Maintain and update client records with high accuracy in the CRM system.
•Assist with administrative tasks related to client account management and support, and gather client feedback to improve service delivery.

Pay and Benefits

Salary: USD 20 - 30 hourly

Perks:Learning Budget

Key Requirements

•Proven experience in a customer service or client-facing role is essential.
•Exceptional verbal and written communication skills with a professional, empathetic telephone manner.
•Strong problem-solving skills and the ability to think critically under pressure.
•High proficiency with Microsoft Office Suite and experience using CRM software.
•Excellent organisational and time-management skills, with strong attention to detail and accuracy.

Experience:Professional servicesFinancial services

Skills:CommunicationProblem-solvingEmpathyOrganizationAttention to detail

Tech Stack:Microsoft Office SuiteCRM

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn