Customer Insurance Benefits Advisor

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Communication","Attention to detail","Problem-solving","Empathy","Multitasking"]

Answer high-volume inbound calls for patients and healthcare customers, providing exceptional service and accurate information about dental health insurance products, benefits, claims, and policy administration. Process payments and handle account maintenance while following established protocols. Work across multiple systems to compile and document customer details for internal teams, using empathy and professionalism to protect privacy and resolve issues clearly and thoroughly.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Insurance Benefits Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Answer high-volume inbound calls for patients and healthcare customers, providing exceptional service and accurate information about dental health insurance products, benefits, claims, and policy administration. Process payments and handle account maintenance while following established protocols. Work across multiple systems to compile and document customer details for internal teams, using empathy and professionalism to protect privacy and resolve issues clearly and thoroughly.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Be the point of contact for inbound calls, providing exceptional customer service to patients and healthcare customers.
  • •Respond to inquiries about dental insurance products and services, including processing payments and performing account maintenance.
  • •Use multiple systems to provide thorough, clear, and concise benefit/claims/policy information with minimal oversight.
  • •Upsell customers to new products or services as encouraged.
  • •Protect customer privacy, provide empathetic support, and create documentation for internal cross-functional partners.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveCommuter BenefitsMeal AllowanceMedical SuiteReferral Program

Key Requirements

  • •Be 18 years or older and provide proof of required education (CXC/CSEC/City & Guilds including English, or U.S. high school diploma/GED, plus listed qualification levels).
  • •Have a valid (not expired) government-issued ID, TRN, and NIS card.
  • •Pass a criminal background check and drug test as needed.
  • •Be available to work any day and assigned shift weekly (including weekends and public holidays).
  • •Be able to train and/or work onsite at the Red Hills Road site.
Experience:BPOCustomer service
Education:High School
Skills:CommunicationAttention to detailProblem-solvingEmpathyMultitasking
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor