SAMA Customer Care Specialist

HALA
Riyadh
Full timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Team synergy","Entrepreneurial mindset","Business acumen","Self-actualization","Communication"]

Manage customer inquiries for SAMA-related needs by assessing requirements, providing accurate information, and resolving complaints within time limits. Build trust and sustainable relationships through open communication with SAMA representatives. Follow communication procedures and policies while using the right tools to deliver complete responses. Contribute to call center performance by maintaining KPIs and ensuring issues are followed up to resolution.

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FursaFursa
HALA
HALA
2 days ago

SAMA Customer Care Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage customer inquiries for SAMA-related needs by assessing requirements, providing accurate information, and resolving complaints within time limits. Build trust and sustainable relationships through open communication with SAMA representatives. Follow communication procedures and policies while using the right tools to deliver complete responses. Contribute to call center performance by maintaining KPIs and ensuring issues are followed up to resolution.
Location: Riyadh
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Identify and assess Sama’s needs to achieve satisfaction.
  • •Build sustainable relationships and trust with SAMA representatives through open and interactive communication.
  • •Provide accurate, valid, and complete information using the right methods/tools.
  • •Handle customer complaints with appropriate solutions and alternatives; follow up to ensure resolution.
  • •Maintain call center KPIs and follow communication procedures, guidelines, and policies.

Pay and Benefits

Perks:EquityLearning Budget

Key Requirements

  • •Bachelor’s degree in business or an equivalent field (or years of experience as a replacement).
  • •2–4 years of experience in a similar role.
  • •Proven experience in the financial sector.
  • •Previous experience with a call center (as a Supervisor).
  • •Advanced knowledge of compliance and regulations.
Experience:2-4 yearsFintechFinancial servicesCall center
Education:Bachelor's in business
Skills:Team synergyEntrepreneurial mindsetBusiness acumenSelf-actualizationCommunication
Languages:EnglishArabic
Tech Stack:Microsoft Office

Company Brief

HALA
Provides a mobile-first neobanking platform delivering digital financial services such as virtual cards, payments, and expense management to consumers and small businesses, aiming to simplify everyday banking and cross-border transactions in the region.
Industry: Neobanking
Website