CSR/Teller- Shelby, NC- Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Risk awareness","Problem resolution","Judgment"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, and resolving issues while following risk and confidentiality policies. Perform daily office and cash-handling responsibilities, maintain accurate balances, and stay current on retail policies and financial center procedures. Refer customers to bankers and business partners using appropriate tracking tools and direct more complex matters to Lead Customer Service Representative or leadership.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller- Shelby, NC- Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, and resolving issues while following risk and confidentiality policies. Perform daily office and cash-handling responsibilities, maintain accurate balances, and stay current on retail policies and financial center procedures. Refer customers to bankers and business partners using appropriate tracking tools and direct more complex matters to Lead Customer Service Representative or leadership.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deepen customer relationships by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
  • •Provide follow-up to customer questions, find solutions to address issues, and communicate promptly.
  • •Perform daily office responsibilities with the platform team and maintain efficient office operations.
  • •Maintain a balancing record aligned with policy by finding and correcting outages and enlisting help as needed.
  • •During customer interactions and outreach, identify needs and refer customers to bankers and business partners for consultative conversations using tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform the essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution, with flexibility in scheduling.
Education:High School
Skills:Customer serviceConfidentialityRisk awarenessProblem resolutionJudgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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