Zillow

1 day ago

Support Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first line of support for real estate professionals, StreetEasy customers, and internal teams—handling high-volume inquiries via email, live chat, and occasional phone. Triage, resolve, and route technical, account, billing, and product questions end-to-end while keeping the partner experience central. Build relationships by understanding partner goals, elevate conversations by connecting people to the right products or programs, and share frontline insights to improve processes and launches.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle high-volume partner inquiries via email, live chat, and occasional phone support, resolving technical, account, billing, and product questions.
•Support real estate professionals, StreetEasy customers, and internal teams across issues including platform and product questions, account, and listing management.
•Own conversations end-to-end by triaging, resolving, and routing contacts while keeping the partner experience at the center.
•Build relationships with partners by understanding business goals and helping them get measurable value from StreetEasy.
•Serve as the voice of the partner by translating frontline insights into actionable feedback for product, operations, and sales teams; collaborate to improve processes and support launches.

Pay and Benefits

Salary: USD 27.8 - 46.7 hourly

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•Experienced in high-volume customer support, account management, or a client-facing role, with a track record of putting the customer experience first.
•Technically sharp troubleshooter who can go beyond fixing the immediate issue and help prevent repeat problems.
•Exceptional written and verbal communicator who can explain complex issues simply and present data-driven insights to cross-functional stakeholders.
•Comfortable balancing issue resolution with relationship building and broader business conversations.
•Customer-obsessed and proactive, spotting patterns and taking initiative to improve the experience for future partners.

Experience:Customer supportAccount managementClient-facing

Skills:Customer-first mindsetCommunicationTroubleshootingRelationship buildingProactive problem-solving

Tech Stack:Google DriveAI tools

Company Brief

Zillow

Operates an online real estate marketplace providing listings, valuation estimates, rentals, and agent tools. Connects buyers, sellers, renters, and real estate professionals with data-driven search, home Zestimate valuations, and advertising services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn

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Zillow

1 day ago

Support Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Handle high-volume partner inquiries via email, live chat, and occasional phone support, resolving technical, account, billing, and product questions.
•Support real estate professionals, StreetEasy customers, and internal teams across issues including platform and product questions, account, and listing management.
•Own conversations end-to-end by triaging, resolving, and routing contacts while keeping the partner experience at the center.
•Build relationships with partners by understanding business goals and helping them get measurable value from StreetEasy.
•Serve as the voice of the partner by translating frontline insights into actionable feedback for product, operations, and sales teams; collaborate to improve processes and support launches.

Pay and Benefits

Salary: USD 27.8 - 46.7 hourly

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•Experienced in high-volume customer support, account management, or a client-facing role, with a track record of putting the customer experience first.
•Technically sharp troubleshooter who can go beyond fixing the immediate issue and help prevent repeat problems.
•Exceptional written and verbal communicator who can explain complex issues simply and present data-driven insights to cross-functional stakeholders.
•Comfortable balancing issue resolution with relationship building and broader business conversations.
•Customer-obsessed and proactive, spotting patterns and taking initiative to improve the experience for future partners.

Experience:Customer supportAccount managementClient-facing

Skills:Customer-first mindsetCommunicationTroubleshootingRelationship buildingProactive problem-solving

Tech Stack:Google DriveAI tools

Company Brief

Zillow

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn