Pinpoint Applicant Tracking System

2 weeks ago

Support Content & AI Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the knowledge and content that power an AI support agent and the help centre. Write and continuously improve articles, guides, snippets, and prompts Fin uses, while training and tuning the agent by reviewing real customer conversations. Maintain a human quality bar with spot checks, collaborate with Product and Customer Success to keep content current, and occasionally cover complex support interactions.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

•Own the knowledge that powers the AI: write and continuously improve help-centre articles, snippets, and prompts Fin draws on.
•Train and tune Fin by reviewing real conversations, identifying errors and missing content, and fixing issues at the source.
•Keep a human eye on quality by spot-checking tickets Fin marks “resolved” to ensure they’re genuinely good.
•Turn patterns into priorities by using insights from conversations to decide where you can have the biggest impact.
•Jump into support occasionally (15%) to cover complex or sensitive conversations and assist with shifts and holiday cover.

Pay and Benefits

Perks:Health InsuranceDentalVisionUnlimited Holidays401kPensionRemote WorkEquityParental LeaveLearning Budget

Key Requirements

•Experience thriving in a complex, fast-moving software product environment, ideally at a startup or scale-up.
•Exceptional writing ability to translate complex ideas into clear, concise, warm help-centre content.
•A service instinct and care for how customers feel, beyond simply closing tickets.
•Comfort and fluency with AI tools, including experience training or tuning an AI support agent (Fin/Zendesk AI) or doing AI enablement.
•Proactive, curious, and commercially minded—able to spot where your time will have the most impact.

Skills:Exceptional writingService instinctProactive thinkingCuriosityCommercial mindset

Tech Stack:FinGuruNotionPinsightSlackLinearIntercomZendesk AI

Company Brief

Pinpoint Applicant Tracking System

Pinpoint builds a flexible, enterprise-grade applicant tracking system (ATS) and talent acquisition platform that supports complex hiring workflows across locations, roles, and brands, including sourcing, selection, analytics, and onboarding.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 50M to 100M

Funding: Series A

Headquarters: Saint Helier, United Kingdom

Founded: 2017

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Pinpoint Applicant Tracking System

2 weeks ago

Support Content & AI Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

•Own the knowledge that powers the AI: write and continuously improve help-centre articles, snippets, and prompts Fin draws on.
•Train and tune Fin by reviewing real conversations, identifying errors and missing content, and fixing issues at the source.
•Keep a human eye on quality by spot-checking tickets Fin marks “resolved” to ensure they’re genuinely good.
•Turn patterns into priorities by using insights from conversations to decide where you can have the biggest impact.
•Jump into support occasionally (15%) to cover complex or sensitive conversations and assist with shifts and holiday cover.

Pay and Benefits

Perks:Health InsuranceDentalVisionUnlimited Holidays401kPensionRemote WorkEquityParental LeaveLearning Budget

Key Requirements

•Experience thriving in a complex, fast-moving software product environment, ideally at a startup or scale-up.
•Exceptional writing ability to translate complex ideas into clear, concise, warm help-centre content.
•A service instinct and care for how customers feel, beyond simply closing tickets.
•Comfort and fluency with AI tools, including experience training or tuning an AI support agent (Fin/Zendesk AI) or doing AI enablement.
•Proactive, curious, and commercially minded—able to spot where your time will have the most impact.

Skills:Exceptional writingService instinctProactive thinkingCuriosityCommercial mindset

Tech Stack:FinGuruNotionPinsightSlackLinearIntercomZendesk AI

Company Brief

Pinpoint Applicant Tracking System

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 50M to 100M

Funding: Series A

Headquarters: Saint Helier, United Kingdom

Founded: 2017

Glassdoor: 4.3

Website LinkedIn Glassdoor