Senior Engineering Manager, Loyalty Platform & Communications

Levi Strauss
Bengaluru
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Ownership","Collaboration","Stakeholder management","Vendor management"]

Lead a team that operates, integrates, and evolves a global loyalty and customer communications platform. Own engineering abstractions, APIs, integration services, event flows, automations, onboarding patterns, and operational practices supporting loyalty benefits and rewards across web, mobile, retail, email, and SMS. Partner with Product, Architecture, Security, Data, Marketing, regional teams, and external vendors to ensure reliable delivery, platform stability, and scalable market rollouts.

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Levi Strauss
Levi Strauss
1 day ago

Senior Engineering Manager, Loyalty Platform & Communications

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead a team that operates, integrates, and evolves a global loyalty and customer communications platform. Own engineering abstractions, APIs, integration services, event flows, automations, onboarding patterns, and operational practices supporting loyalty benefits and rewards across web, mobile, retail, email, and SMS. Partner with Product, Architecture, Security, Data, Marketing, regional teams, and external vendors to ensure reliable delivery, platform stability, and scalable market rollouts.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and grow a team of engineers responsible for delivery planning and execution for the Loyalty Platform & Communications roadmap.
  • •Own technical operations and evolution of a vendor-based loyalty platform, including configuration, integrations, monitoring, and support.
  • •Design and operate APIs, integration services, event flows, and abstraction layers connecting loyalty with consumer, identity, commerce, POS, data, marketing, and communications systems.
  • •Lead onboarding of new countries and regions, creating repeatable rollout patterns for configuration, testing, migration readiness, and launch support.
  • •Drive automation and operational excellence across builds/releases, monitoring/alerting, defect triage, incident response, and continuous improvement for platform reliability.

Pay and Benefits

Perks:Medical CarePaternity LeaveMental Well-beingRetirementDiscount Vouchers

Key Requirements

  • •14+ years of software engineering experience with proven experience leading engineering teams and operating production platforms.
  • •Strong background building, integrating, and operating distributed systems, microservices, APIs, and event-driven platforms at scale.
  • •Experience supporting vendor-based enterprise platforms and integrating them into a broader internal ecosystem.
  • •Experience with CI/CD, automated testing, observability, incident management, and operational readiness practices.
  • •Coding capabilities in Java (Spring Boot), Python, and Go (GoLang).
Experience:MicroservicesAPIsEvent-drivenVendor platformsLoyalty programsMarketing technology
Skills:LeadershipOwnershipCollaborationStakeholder managementVendor management
Tech Stack:JavaSpring BootPythonGoLangMicroservicesAPIsEvent-drivenCI/CDObservabilityIncident management

Company Brief

Levi Strauss
Designs, markets, and sells denim and casual apparel under the Levi's, Dockers, and related brands. The company operates globally through wholesale, retail, and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1853
WebsiteLinkedIn