Commercial Account Manager

Zip
New York
Workplace: HybridFull timeUSD 170,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer management","Communication","Self-driven","Organized","Negotiation"]

Own enterprise customer renewals and upsells by partnering with Customer Success to monitor account health, identify needs, and close value-based deals. Act as a product and procurement expert—demo-ready on Zip and fluent in procurement market shifts—while negotiating multi-year renewal contracts. Manage ongoing customer value realization, use sales intelligence tools to run deal cycles, and keep leadership updated on renewal status and escalations.

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FursaFursa
Zip
Zip
1 day ago

Commercial Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own enterprise customer renewals and upsells by partnering with Customer Success to monitor account health, identify needs, and close value-based deals. Act as a product and procurement expert—demo-ready on Zip and fluent in procurement market shifts—while negotiating multi-year renewal contracts. Manage ongoing customer value realization, use sales intelligence tools to run deal cycles, and keep leadership updated on renewal status and escalations.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Customer Success to monitor health scorecards, identify customer needs, and guide deal closure.
  • •Negotiate renewal contracts and develop win/win strategies that maximize contract value while strengthening customer relationships.
  • •Become product expert and demo-ready on the Zip platform, while building procurement domain expertise.
  • •Manage enterprise customers on multi-year contracts to ensure customer value realization.
  • •Use sales intelligence tools to prospect, manage deal cycles, and provide regular updates on renewal status to leadership.

Pay and Benefits

Salary: USD 170,000 - 190,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeaveHome Office

Key Requirements

  • •2+ years of technology SaaS experience.
  • •Experience selling to procurement, finance, and legal stakeholders.
  • •Proven experience driving customer retention and adoption for enterprise SaaS accounts.
  • •Customer management skills across sales, account management, and customer service.
  • •Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach.
Experience:2+ yearsSaaSEnterprise accountsTechnology SaaSProcurement
Skills:Customer managementCommunicationSelf-drivenOrganizedNegotiation
Tech Stack:SalesforceClariZoominfoLinkedIn SalesNavOutreach

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn