GMG

3 weeks ago

Team Leader, Sports

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Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Store Sales team to drive annual sales targets while ensuring exceptional operational, commercial, and customer service standards. Support store coverage and scheduling to maintain high customer service levels, perform store operations audits, and oversee after-sales processes including repairs and returns. Manage inventory and loss prevention, ensure merchandising and pricing accuracy, and lead people management through KPIs, coaching, and performance management.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Support delivery of store annual sales targets through performance and development of the Store Sales team.
•Maintain proper coverage and scheduling to ensure high levels of customer service.
•Conduct store operations audits to ensure compliance with required store standard operating policies.
•Oversee after-sales processes and ensure adherence to repair/return policies and procedures.
•Manage inventory, loss prevention, and store standards including merchandising, pricing accuracy, and store cleanliness.

Key Requirements

•Bachelor’s degree in any discipline.
•Minimum 4-5 years of relevant experience in retail.
•At least 3 years in a similar supervisory role in retail operations.
•Ability to maintain exceptional customer service standards and resolve complaints.
•Experience supporting store operations, KPIs, mentoring, and coaching in a retail environment.

Experience:4-5 yearsRetail operations

Education:Bachelor's

Skills:CoachingMentoringCustomer serviceCommunicationLeadership

Company Brief

GMG

GMG (Gulf Marketing Group) is a global well-being company that retails, distributes and manufactures consumer, sports, health & beauty, food and home brands across MENA, SEA and Hong Kong, operating retail stores, distribution and manufacturing divisions.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1977

Glassdoor: 2.4

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GMG