Credit CBO Analyst (m/f/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

American Express
Germany
Workplace: HybridFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Negotiation","Relationship management","Interpersonal skills","Risk awareness","Problem solving"]

Handle daily phone interactions in a call-center environment to support the Credit Bust Out team. Analyze cardholder accounts to determine whether cardmembers are real and intend to repay open balances, and take timely preventative actions such as setting card blocks. Assess the risk of false applications, review linked account history and spend patterns, apply internal/external risk tools, and escalate high-value/high-risk cases for early warning.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
2 days ago

Credit CBO Analyst (m/f/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Handle daily phone interactions in a call-center environment to support the Credit Bust Out team. Analyze cardholder accounts to determine whether cardmembers are real and intend to repay open balances, and take timely preventative actions such as setting card blocks. Assess the risk of false applications, review linked account history and spend patterns, apply internal/external risk tools, and escalate high-value/high-risk cases for early warning.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Conduct daily phone calls in a call-center environment.
  • •Apply timely and correct preventative measures by setting appropriate card blocks.
  • •Assess the risk of false applications.
  • •Review card account relationships and account history to evaluate company risk using spending patterns and known indicators.
  • •Use internal and external risk assessment tools to identify accounts with potentially high credit losses and escalate high-value/high-risk cases for early warning.

Pay and Benefits

Perks:PensionGym MembershipChildcare

Key Requirements

  • •Experience in customer service / call center work.
  • •Ability to achieve win-win outcomes using negotiation techniques and relationship management skills.
  • •Very strong communication skills in German and English (written and spoken) and strong interpersonal skills.
  • •Willingness to learn a variety of technical and role-relevant knowledge.
  • •An understanding of risk management guidelines and principles is desirable; completed commercial vocational training is preferred.
Skills:CommunicationNegotiationRelationship managementInterpersonal skillsRisk awarenessProblem solving
Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn