Video System Manager

Motorola Solutions
Missouri
Workplace: RemoteFull timeUSD 90,000 - 100,000 annuallyFunction: Creative Production (Video/Audio/Photo)Experience: 5+ yearsSkills: ["Communication","Customer relationship management","Contract management","Case management","Service delivery management"]

Own the day-to-day customer contract relationships for mobile video and vehicle intelligence solutions, ensuring service delivery meets contractual obligations, SLAs, and assigned scope. Serve as the single point of contact for video services, coordinate field resources and technical change execution, and drive case management and escalations to resolution. Build trusted advisor relationships, help renew agreements, maintain up-to-date operational documents, and partner with internal teams to support end-to-end service quality.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Motorola Solutions
Motorola Solutions
2 months ago

Video System Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Own the day-to-day customer contract relationships for mobile video and vehicle intelligence solutions, ensuring service delivery meets contractual obligations, SLAs, and assigned scope. Serve as the single point of contact for video services, coordinate field resources and technical change execution, and drive case management and escalations to resolution. Build trusted advisor relationships, help renew agreements, maintain up-to-date operational documents, and partner with internal teams to support end-to-end service quality.
Location: Missouri
Workplace: Remote
Employment Type: Full time
Job Function: Creative Production (Video/Audio/Photo)

Key Responsibilities

  • •Manage day-to-day customer contracts and relationships for video solutions, ensuring contractual obligations and service delivery.
  • •Oversee SSOW with onsite servicers and ensure SLA compliance and timely corrective actions to closure.
  • •Provide customers a single point of contact for all video services, including service agreements execution and case management/escalations.
  • •Coordinate processing and implementation of technical changes for new releases, customer requests, field change orders, and reconfigurations.
  • •Maintain operational documents (e.g., Customer Support Plans and SSOWs) and support contract renewals with internal stakeholders.
Travel: High travel

Pay and Benefits

Salary: USD 90,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveEquity

Key Requirements

  • •High school, associates, or bachelor’s degree OR 5+ years of experience in customer support/customer account management for mobile video, vehicle intelligence, or other video solutions.
  • •Working knowledge of CMSO and Network Operations Center offerings and procedures, with strong oral and written communication skills.
  • •Ability to obtain a background clearance as required by government customers.
  • •Oversee Servicer Statement of Works (SSOW) and ensure service delivery and Service Level Agreement (SLA) compliance.
  • •Familiarity with video solution deployment methodologies and quality processes.
Experience:5+ yearsCustomer supportCustomer account management
Skills:CommunicationCustomer relationship managementContract managementCase managementService delivery management
Tech Stack:Mobile VideoVehicle IntelligenceCommand Center SoftwareMission Critical NetworksCMSONetwork Operations CenterService Level Agreements (SLA)Servicer Statement of Works (SSOW)Google SuiteMicrosoft

Eligibility

Security Clearance:Background clearance

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn