GTM Process Manager

DocuSign
San Francisco
Workplace: HybridFull timeUSD 132,700 - 206,800 annuallyFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Stakeholder management","Influencing","Change management","Process design","Business requirements gathering"]

Design scalable go-to-market (GTM) business processes and canonical seller workflows across a complex, multi-system revenue ecosystem. Partner with GTM strategy, operations, and AI systems to translate operational complexity into clear process visualizations, service blueprints, and human-in-the-loop governance. Serve as primary process designer and BRD writer for qualification, outreach sequencing, pipeline management, forecasting support, and post-sale handoffs, measuring adoption and improving rep productivity.

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FursaFursa
DocuSign
DocuSign
4 days ago

GTM Process Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Design scalable go-to-market (GTM) business processes and canonical seller workflows across a complex, multi-system revenue ecosystem. Partner with GTM strategy, operations, and AI systems to translate operational complexity into clear process visualizations, service blueprints, and human-in-the-loop governance. Serve as primary process designer and BRD writer for qualification, outreach sequencing, pipeline management, forecasting support, and post-sale handoffs, measuring adoption and improving rep productivity.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Develop and design process architecture, re-engineering end-to-end business processes using AI and establishing standards for maintenance.
  • •Map, redesign, and maintain canonical GTM and sales process flows and service blueprints, aligning seller actions with back-stage AI agents.
  • •Design GTM workflows including qualification, outreach sequencing, pipeline management, forecasting support, and post-sale handoffs.
  • •Create and maintain documentation such as process flows, playbooks, RACIs, and developer-ready BRDs/user stories; translate AI capabilities into visual workflow blueprints.
  • •Facilitate process discovery and decision-making workshops, establish governance and metrics, and iterate on deployed processes using adoption and outcome data.

Pay and Benefits

Salary: USD 132,700 - 206,800 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHealth InsuranceRetirementLearning BudgetCompassionate Care

Key Requirements

  • •Basic BS/BA degree or equivalent work experience.
  • •8+ years of experience in GTM strategy & operations, business process re-engineering, service design, or enterprise process design.
  • •Experience with GTM processes, systems, and tools such as Salesforce and sales engagement platforms.
  • •Experience mapping and redesigning processes using structured methodologies (e.g., swimlane diagrams, value stream mapping).
  • •Hands-on AI & automation leadership, including mapping/deploying AI agents, LLM-driven automation, and responsible AI principles.
Experience:SaaSAIEnterprise digital transformationService design
Education:Bachelor's
Skills:Stakeholder managementInfluencingChange managementProcess designBusiness requirements gathering
Tech Stack:SalesforceMiroLucidchartLLMPrompt engineeringAI agents

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor