Case Manager Level 1

Allianz
Australia
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Empathetic communication","Customer focus","Problem-solving","Relationship building","Time management"]

Manage a portfolio of CTP personal injury claims for customers with severe injuries from motor vehicle accidents. Conduct sensitive, complex conversations to determine liability and assess reasonable and necessary treatment and rehabilitation needs, using medical reports to guide decisions. Build relationships with injured customers, families, stakeholders, and medical professionals to support positive return-to-work and return-to-health outcomes, educating customers through each claim stage.

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FursaFursa
Allianz
Allianz
2 days ago

Case Manager Level 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage a portfolio of CTP personal injury claims for customers with severe injuries from motor vehicle accidents. Conduct sensitive, complex conversations to determine liability and assess reasonable and necessary treatment and rehabilitation needs, using medical reports to guide decisions. Build relationships with injured customers, families, stakeholders, and medical professionals to support positive return-to-work and return-to-health outcomes, educating customers through each claim stage.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Determine liability and manage a portfolio of CTP claims for severely injured customers following motor vehicle accidents.
  • •Build effective working relationships with stakeholders, injured customers, family members, and medical professionals to drive successful outcomes.
  • •Assess claims for reasonable and necessary treatment and rehabilitation requirements.
  • •Assess and manage injury needs, including correspondence regarding CTP benefits, treatment, and rehabilitation and interpreting medical reports.
  • •Educate customers on what to expect at each stage of their claim while supporting return-to-work and return-to-health outcomes.

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Relevant experience in disability support, case management, social services, or critical incident response is desirable.
  • •Experience in a case management role within personal injury insurance is highly desired.
  • •Empathetic, customer-focused approach with the ability to handle difficult situations professionally and resolve complex issues in a timely manner.
  • •Strong problem-solving, relationship-building, and high attention to detail with excellent time management.
  • •Year 12 certificate or equivalent.
Experience:Personal injury insuranceCase managementDisability support
Education:High School
Skills:Empathetic communicationCustomer focusProblem-solvingRelationship buildingTime management

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn