Customer Value Architect (Remote, FRA)

Crowdstrke
France
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Presentation","Negotiation","Customer service","Leadership","Financial acumen"]

Drive customer onboarding and Falcon Flex adoption for enterprise accounts in France, serving as the post-sale primary point of contact to realize platform value, accelerate module usage, and improve renewals. Lead value analyses and Executive Business Reviews (EQBRs) to demonstrate ROI, remediate risks, and support cross-sell/upsell. Partner with sales and internal technical experts while traveling up to 40% as needed.

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Crowdstrke
Crowdstrke
2 months ago

Customer Value Architect (Remote, FRA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 days agoStatus: Live

Job Summary

Drive customer onboarding and Falcon Flex adoption for enterprise accounts in France, serving as the post-sale primary point of contact to realize platform value, accelerate module usage, and improve renewals. Lead value analyses and Executive Business Reviews (EQBRs) to demonstrate ROI, remediate risks, and support cross-sell/upsell. Partner with sales and internal technical experts while traveling up to 40% as needed.
Location: France
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead onboarding execution and define customer success plans.
  • •Partner with sales to expand Falcon Flex adoption/consumption and build relationships with key decision makers.
  • •Conduct business value analyses and deliver Executive Quarterly Business Reviews (EQBRs) to demonstrate ROI and value realized.
  • •Identify and remediate risks to customer success and value realization while supporting renewal cycles.
  • •Develop and execute adoption roadmaps aligned with security objectives and monitor Flex usage patterns for risks and opportunities.
Travel: High travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity AwardsWellness StipendPaid Leave

Key Requirements

  • •Fluency in English and French.
  • •Minimum 8+ years of relevant professional experience.
  • •Deep industry knowledge of customers’ decision-making process, goals, strategies, and business objectives.
  • •Expert-level presentation, customer service, financial/business acumen, and negotiation skills across all engagement levels.
  • •Strong knowledge of sales methodologies and the sales lifecycle for security software, including experience with flexible licensing models.
Experience:8+ yearsEnterprise salesCybersecuritySecurity softwareCustomer onboardingCustomer success
Education:Bachelor's
Skills:PresentationNegotiationCustomer serviceLeadershipFinancial acumen
Languages:EnglishFrench

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn