Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Safe driving","Attention to detail","Physical stamina","Ability to follow processes"]

Build an exciting customer-facing career delivering vehicles straight to customers’ doors using Carvana’s custom car haulers. Load/unload and inspect vehicles for safe operation, complete customer paperwork, and keep detailed notes in the customer tracking system. Maintain safe driving standards and a clean record while meeting physical demands. Earn a starting $19/hr with performance-based pay growth and location-specific incentives, plus comprehensive benefits.

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FursaFursa
Carvana
Carvana
3 days ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Build an exciting customer-facing career delivering vehicles straight to customers’ doors using Carvana’s custom car haulers. Load/unload and inspect vehicles for safe operation, complete customer paperwork, and keep detailed notes in the customer tracking system. Maintain safe driving standards and a clean record while meeting physical demands. Earn a starting $19/hr with performance-based pay growth and location-specific incentives, plus comprehensive benefits.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers (with training).
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Maintain availability for required shifts and be prepared for indoor/outdoor conditions, including occasional inclement weather.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquity

Key Requirements

  • •2+ years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver's license.
  • •Be able to perform physically demanding tasks (loading/unloading, detailing) and stand/walk for extended periods (8+ hours).
  • •Must be able to read, write, speak, and understand English.
  • •Must be able to obtain a Notary within the first 90 days (Carvana-sponsored) and satisfy state-specific DMV/title access requirements; some states require additional specialty licenses.
Experience:2+ years
Skills:Customer serviceSafe drivingAttention to detailPhysical staminaAbility to follow processes
Licenses:Valid driver's licenseNotaryChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn