Quality & Training Specialist - Live and Monetization - Dublin - Turkish Speaker

TikTok
Dublin
Full timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Judgment","Cross-functional communication"]

Own quality assurance and auditing for human moderation, ensuring processes comply with data protection and Trust & Safety standards while meeting accuracy and performance targets. Lead root cause analysis of recurring issues, validate benchmark “golden sets,” and interpret complex safety policies for high-risk cases. Run calibration sessions, provide training on policy changes for BPO staff, and drive escalation and operational oversight. Use QA dashboards, RCA/calibration tools, and AI to report weekly/monthly trends and reduce manual work.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Live and Monetization - Dublin - Turkish Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own quality assurance and auditing for human moderation, ensuring processes comply with data protection and Trust & Safety standards while meeting accuracy and performance targets. Lead root cause analysis of recurring issues, validate benchmark “golden sets,” and interpret complex safety policies for high-risk cases. Run calibration sessions, provide training on policy changes for BPO staff, and drive escalation and operational oversight. Use QA dashboards, RCA/calibration tools, and AI to report weekly/monthly trends and reduce manual work.
Location: Dublin
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
  • •Perform deep-dives into recurring quality issues using root cause analysis (RCA) and translate findings into actionable feedback for operational guidelines and standards.
  • •Interpret complex safety guidelines for high-risk cases, validate “golden sets,” and provide expert judgment under quality methodologies/processes.
  • •Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to drive global quality goals.
  • •Manage edge cases, drive operational escalation and policy cascading, and support training rollouts for new policy and guideline updates (estimated ~20% of monthly output).

Key Requirements

  • •Proven experience conducting analytical audits and tracking quality/performance targets in a trust & safety, compliance, or high-volume operational environment.
  • •Strong root cause analysis (RCA) skills to identify recurring error patterns and recommend process optimizations to reduce error rates while maintaining speed.
  • •Deep understanding of content policies and SOPs, with the critical thinking to make expert judgments on complex or high-risk escalation cases.
  • •Ability to lead calibration sessions and train/collaborate with stakeholders to align on global quality goals.
  • •Fluency in Turkish (required) and English as the primary working language.
Skills:Problem-solvingOwnershipSelf-motivationJudgmentCross-functional communication
Languages:TurkishEnglish
Tech Stack:Artificial Intelligence (AI)Data visualizationQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn