Customer Support Associate

Autodesk
Denver
Workplace: HybridFull timeUSD 38,500 - 68,970 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Problem-solving","Customer communication","Composure","Patience","Accountability","Continuous improvement","Collaboration"]

Provide customer support across live chat, email, and phone for Autodesk products, troubleshooting technical issues and helping with onboarding, setup, and subscription inquiries. Accurately log and report issues, collaborate with Sales, Customer Success, Engineering, Customer Experience, and Finance, and communicate key concerns and customer sentiment to Tier 2 specialists and leadership. Participate in support projects while modeling Autodesk’s “Great Behavior” values and a continuous improvement mindset.

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Autodesk
Autodesk
1 month ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Closed

Job Summary

Provide customer support across live chat, email, and phone for Autodesk products, troubleshooting technical issues and helping with onboarding, setup, and subscription inquiries. Accurately log and report issues, collaborate with Sales, Customer Success, Engineering, Customer Experience, and Finance, and communicate key concerns and customer sentiment to Tier 2 specialists and leadership. Participate in support projects while modeling Autodesk’s “Great Behavior” values and a continuous improvement mindset.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support customers via live chat, email, and phone by troubleshooting technical issues and answering product usage, onboarding, setup, and subscription inquiries.
  • •Accurately report technical issues and log tickets with complete information for full issue and resolution records.
  • •Collaborate with internal teams to ensure quality customer interactions and promote the voice of the customer.
  • •Communicate daily with Tier 2 technical teams and leadership to raise user concerns, customer sentiment, and product feedback.
  • •Participate in support-related projects and demonstrate Autodesk’s “Great Behavior” values and a continuous improvement mindset.

Pay and Benefits

Salary: USD 38,500 - 68,970 annually

Key Requirements

  • •1+ years in customer support as an individual contributor, supporting customers via email, phone, and live chat in a SaaS environment.
  • •Experience working to service indicators and using them to succeed for customers, with strong verbal and written communication plus composure and patience.
  • •Troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software such as Microsoft Suite and OneDrive.
  • •Collaborative, consultative work style with integrity and accountability.
  • •Ability to juggle multiple priorities, including customer interactions, resource use, supporting peers, and a motivation to learn.
Experience:1+ yearsSaaSConstruction softwareIOSAndroidWindows
Skills:Problem-solvingCustomer communicationComposurePatienceAccountabilityContinuous improvementCollaboration
Tech Stack:IOSAndroidWindowsMicrosoft SuiteOneDriveCloud-based softwareLive chatEmailPhone

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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