Autodesk

1 week ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide customer support across live chat, email, and phone for Autodesk products, troubleshooting technical issues and helping with onboarding, setup, and subscription inquiries. Accurately log and report issues, collaborate with Sales, Customer Success, Engineering, Customer Experience, and Finance, and communicate key concerns and customer sentiment to Tier 2 specialists and leadership. Participate in support projects while modeling Autodesk’s “Great Behavior” values and a continuous improvement mindset.

Location: Denver

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Support customers via live chat, email, and phone by troubleshooting technical issues and answering product usage, onboarding, setup, and subscription inquiries.
•Accurately report technical issues and log tickets with complete information for full issue and resolution records.
•Collaborate with internal teams to ensure quality customer interactions and promote the voice of the customer.
•Communicate daily with Tier 2 technical teams and leadership to raise user concerns, customer sentiment, and product feedback.
•Participate in support-related projects and demonstrate Autodesk’s “Great Behavior” values and a continuous improvement mindset.

Pay and Benefits

Salary: USD 38,500 - 68,970 annually

Key Requirements

•1+ years in customer support as an individual contributor, supporting customers via email, phone, and live chat in a SaaS environment.
•Experience working to service indicators and using them to succeed for customers, with strong verbal and written communication plus composure and patience.
•Troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software such as Microsoft Suite and OneDrive.
•Collaborative, consultative work style with integrity and accountability.
•Ability to juggle multiple priorities, including customer interactions, resource use, supporting peers, and a motivation to learn.

Experience:1+ yearsSaaSConstruction softwareIOSAndroidWindows

Skills:Problem-solvingCustomer communicationComposurePatienceAccountabilityContinuous improvementCollaboration

Tech Stack:IOSAndroidWindowsMicrosoft SuiteOneDriveCloud-based softwareLive chatEmailPhone

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 week ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Support customers via live chat, email, and phone by troubleshooting technical issues and answering product usage, onboarding, setup, and subscription inquiries.
•Accurately report technical issues and log tickets with complete information for full issue and resolution records.
•Collaborate with internal teams to ensure quality customer interactions and promote the voice of the customer.
•Communicate daily with Tier 2 technical teams and leadership to raise user concerns, customer sentiment, and product feedback.
•Participate in support-related projects and demonstrate Autodesk’s “Great Behavior” values and a continuous improvement mindset.

Pay and Benefits

Salary: USD 38,500 - 68,970 annually

Key Requirements

•1+ years in customer support as an individual contributor, supporting customers via email, phone, and live chat in a SaaS environment.
•Experience working to service indicators and using them to succeed for customers, with strong verbal and written communication plus composure and patience.
•Troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software such as Microsoft Suite and OneDrive.
•Collaborative, consultative work style with integrity and accountability.
•Ability to juggle multiple priorities, including customer interactions, resource use, supporting peers, and a motivation to learn.

Experience:1+ yearsSaaSConstruction softwareIOSAndroidWindows

Skills:Problem-solvingCustomer communicationComposurePatienceAccountabilityContinuous improvementCollaboration

Tech Stack:IOSAndroidWindowsMicrosoft SuiteOneDriveCloud-based softwareLive chatEmailPhone

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor