Associate Field Engineer

Pinecone
New York
Workplace: OnsiteFull timeUSD 90,000 - 105,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Troubleshooting","Adaptability","Resourcefulness","Intellectual curiosity"]

Serve as a technical point of contact from evaluation through production, working with Customer Success and Solutions Engineering to help customers implement, optimize, and expand their Pinecone usage. Deeply understand customer architectures and use cases to troubleshoot issues, build monitoring resources, and automate support. Partner with Sales on discovery and demos, deliver product walkthroughs, and contribute customer feedback to tooling, integrations, documentation, and roadmap direction.

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FursaFursa
Pinecone
Pinecone
2 hours ago

Associate Field Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as a technical point of contact from evaluation through production, working with Customer Success and Solutions Engineering to help customers implement, optimize, and expand their Pinecone usage. Deeply understand customer architectures and use cases to troubleshoot issues, build monitoring resources, and automate support. Partner with Sales on discovery and demos, deliver product walkthroughs, and contribute customer feedback to tooling, integrations, documentation, and roadmap direction.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Serve as a technical point of contact for customers across evaluation to production, ensuring best practices and accelerating time-to-value.
  • •Understand customer architectures, use cases, and requirements to influence the roadmap and devise solutions.
  • •Build resources to monitor customer health, proactively identifying risks and opportunities for expansion.
  • •Troubleshoot issues and deliver high-quality technical support across Pinecone and the broader AI/ML ecosystem.
  • •Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually
Perks:Health InsuranceDentalVision401kEquityFlexible TimePaid ParentalRetreatRemote WorkLearning Budget

Key Requirements

  • •BS in Computer Science or a related technical field, or equivalent experience.
  • •Strong technical acumen to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
  • •Ability to communicate complex technical concepts to both technical and non-technical audiences.
  • •Familiarity with embeddings, similarity search, recommendation systems, and RAG.
  • •Proficiency in one or more programming languages (Python, JavaScript).
Education:Bachelor's in Computer Science
Skills:CommunicationTroubleshootingAdaptabilityResourcefulnessIntellectual curiosity
Tech Stack:APIsCloud infrastructureData pipelinesPythonJavaScriptEmbeddingsSimilarity searchRecommendation systemsRAGAWSGCPAzureDatadog

Company Brief

Pinecone
Pinecone provides a purpose-built vector database that enables scalable, high-performance similarity search and retrieval for AI applications, acting as long-term memory for LLMs and powering production search, RAG, and recommendation systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.3
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