Manager, Fraud Management (Fraud Operations) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Influencing","Ability to embrace change","Ability to work under pressure"]

Oversee offshore Fraud Operations to detect, prevent, and mitigate fraudulent activity while meeting regulatory requirements, internal procedures, and service standards. Lead quality checks, analyze fraud trends to improve processes, and resolve complex control issues to reduce fraud risk. Provide fraud-control prioritization and escalation guidance to stakeholders, liaise with legal enforcement and internal teams on urgent cases, and coach offshore teams through training and procedure development.

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FursaFursa
HSBC
HSBC
8 hours ago

Manager, Fraud Management (Fraud Operations) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Last checked: 8 hours agoStatus: Live

Job Summary

Oversee offshore Fraud Operations to detect, prevent, and mitigate fraudulent activity while meeting regulatory requirements, internal procedures, and service standards. Lead quality checks, analyze fraud trends to improve processes, and resolve complex control issues to reduce fraud risk. Provide fraud-control prioritization and escalation guidance to stakeholders, liaise with legal enforcement and internal teams on urgent cases, and coach offshore teams through training and procedure development.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee the offshore Fraud Operations Team responsible for detection, prevention, and mitigation of fraudulent activities in line with regulatory and internal requirements.
  • •Review and perform quality checks on offshore Fraud Operations Team work.
  • •Develop and implement process and procedure enhancement initiatives based on analysis of fraud trends and behaviors.
  • •Review and resolve serious or complex operational/control issues by determining and presenting optimal resolution options, tracking responses, and ensuring governance.
  • •Liaise with external enforcement agencies and handle urgent cases; manage customer communications and coordinate serious complaints escalated from HKMA.
Travel: Low travel

Key Requirements

  • •University graduate in Compliance, Banking, Business Administration, Accounting, Finance or a related discipline.
  • •Minimum 5 years of experience in fraud operations, fraud risks, investigations, or related disciplines.
  • •High proficiency in English, Chinese and Putonghua.
  • •Ability to work in rotating shifts and on non-HASE premises.
  • •Experience overseeing a fraud operations team and fraud-risk controls; merchant acquiring/card fraud and credit card dispute rules are an advantage.
Experience:5+ yearsFraud operationsFraud riskInvestigationsFraud prevention
Education:Bachelor's in Compliance, Banking, Business Administration, Accounting, Finance (or related discipline)
Skills:CommunicationStakeholder managementInfluencingAbility to embrace changeAbility to work under pressure
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn