Dimension Data

2 weeks ago

Networking Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide second-line networking managed services to keep clients’ IT infrastructure operational. Proactively monitor, triage, investigate, and resolve medium-complexity incidents and requests, ensuring swift service restoration in line with SLAs. Review tickets and change requests, execute approved maintenance, update systems, and escalate when needed to Centres of Excellence. Support automation initiatives, establish monitoring, and assist with disaster recovery and trend analysis.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor client infrastructure, review tickets/requests, and identify, analyze, and log issues before they escalate.
•Investigate and resolve medium-complexity incidents and requests, updating tickets with actions taken and ensuring SLA adherence.
•Coordinate with clients and internal teams, communicate risks, and support change management activities including logging change requests and executing approved maintenance.
•Manage shift handover by highlighting key tickets and upcoming critical tasks for the next shift; escalate tickets as needed to CoE and other teams.
•Collaborate with automation teams to optimize and automate routine tasks, coach L1/Service Desk teams, and support initial client escalations and disaster recovery tasks as needed.

Key Requirements

•Proficiency with networking/security technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
•At least one technical certification in the above-mentioned technologies.
•Ability to proactively monitor, investigate, and resolve technical incidents and problems to restore services per SLAs.
•Strong planning skills to anticipate and adapt to changing circumstances in a dynamic environment.
•Bachelor’s degree in IT/Computing (or equivalent qualification/experience).

Education:Bachelor's in IT/Computing

Skills:PlanningAdaptabilityResilienceCommunicationActive listeningClient-centric communicationWorking under pressure

Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusSwitchesRoutersFirewallsTicketing toolsMonitoringSLAsAutomationDisaster recoveryChange managementCentres of Excellence (CoE)

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Networking Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor client infrastructure, review tickets/requests, and identify, analyze, and log issues before they escalate.
•Investigate and resolve medium-complexity incidents and requests, updating tickets with actions taken and ensuring SLA adherence.
•Coordinate with clients and internal teams, communicate risks, and support change management activities including logging change requests and executing approved maintenance.
•Manage shift handover by highlighting key tickets and upcoming critical tasks for the next shift; escalate tickets as needed to CoE and other teams.
•Collaborate with automation teams to optimize and automate routine tasks, coach L1/Service Desk teams, and support initial client escalations and disaster recovery tasks as needed.

Key Requirements

•Proficiency with networking/security technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
•At least one technical certification in the above-mentioned technologies.
•Ability to proactively monitor, investigate, and resolve technical incidents and problems to restore services per SLAs.
•Strong planning skills to anticipate and adapt to changing circumstances in a dynamic environment.
•Bachelor’s degree in IT/Computing (or equivalent qualification/experience).

Education:Bachelor's in IT/Computing

Skills:PlanningAdaptabilityResilienceCommunicationActive listeningClient-centric communicationWorking under pressure

Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusSwitchesRoutersFirewallsTicketing toolsMonitoringSLAsAutomationDisaster recoveryChange managementCentres of Excellence (CoE)

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn