Manager I- IT USA

First Solar
United States
Workplace: OnsiteFull timeUSD 99,600 - 142,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Interpersonal skills","Organizational skills","Problem-solving"]

Lead North America infrastructure operations to ensure reliable, secure 24/7 network and end-user support for enterprise business functions and manufacturing. Manage the Infrastructure Operations team and remote staff, overseeing processes, vendors, budgets, and operational performance. Set and execute infrastructure strategies, enforce ITIL/ITSM practices, manage SLAs/OLAs, and monitor KPIs to drive continuous improvement in support quality and service delivery.

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First Solar
First Solar
1 day ago

Manager I- IT USA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead North America infrastructure operations to ensure reliable, secure 24/7 network and end-user support for enterprise business functions and manufacturing. Manage the Infrastructure Operations team and remote staff, overseeing processes, vendors, budgets, and operational performance. Set and execute infrastructure strategies, enforce ITIL/ITSM practices, manage SLAs/OLAs, and monitor KPIs to drive continuous improvement in support quality and service delivery.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Lead the North America Infrastructure organization and collaborate with global IT teams and business stakeholders.
  • •Provide strategic and operational leadership for enterprise infrastructure support (network, end-user computing, telecommunications, plant floor technology).
  • •Direct day-to-day support operations, including incident resolution and problem management.
  • •Manage multi-tier support escalations and ensure ITIL-based processes and ITSM best practices are followed.
  • •Monitor and report KPIs/SLAs/OLAs, manage budgets and vendor performance, and lead infrastructure projects to support business goals.
Travel: Medium travel

Pay and Benefits

Salary: USD 99,600 - 142,000 annually

Key Requirements

  • •Bachelor’s degree in information technology or related field, or equivalent years of work experience.
  • •Minimum 6 years of related work experience.
  • •3–6 years of team lead or supervisory experience, or 1 year of management experience.
  • •Proven expertise in enterprise networks, infrastructure, and end-user computing (hardware, software, connectivity).
  • •Experience managing SLAs and operational performance metrics, with knowledge of SOX/IT governance and ITIL/ITSM practices (ITIL certification preferred).
Experience:6+ yearsManufacturingEnterprise IT
Education:Bachelor's in information technology
Skills:LeadershipCommunicationInterpersonal skillsOrganizational skillsProblem-solving
Certifications:ITIL certification (preferred)
Tech Stack:SOX complianceITILITSM

Company Brief

First Solar
Manufactures and sells solar modules and provides utility-scale photovoltaic power plant solutions. It is one of the world’s largest solar technology companies, focused on thin-film solar panel production and large-scale renewable energy deployment.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 1999
WebsiteLinkedIn