Product Support Representative

Autodesk
Ireland
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Patience","Accountability","Multitasking","Prioritization","Collaboration"]

Provide customer support for Payapps, Autodesk’s global SaaS platform for construction payment claims. You’ll handle questions and critical issues via chat, phone, and email, monitor support queues to meet service levels, and own cases from start to finish with clear communication and follow-up. Collaborate with teams across development, sales, account management, and finance, support different customer personas, and help maintain a customer knowledge base through proactive training and webinars.

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FursaFursa
Autodesk
Autodesk
1 day ago

Product Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide customer support for Payapps, Autodesk’s global SaaS platform for construction payment claims. You’ll handle questions and critical issues via chat, phone, and email, monitor support queues to meet service levels, and own cases from start to finish with clear communication and follow-up. Collaborate with teams across development, sales, account management, and finance, support different customer personas, and help maintain a customer knowledge base through proactive training and webinars.
Location: Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide customer support via online chat, phone calls, and emails for general support, training, critical issues, and enhancement requests.
  • •Monitor support queues and maintain service levels for response and resolution times.
  • •Own support cases end to end, communicating with customers and internal stakeholders and completing follow-up administrative actions.
  • •Escalate and coordinate with development, sales, account management, and finance when needed.
  • •Deliver proactive support activities, including training webinars, and contribute to the customer knowledge base.

Key Requirements

  • •3+ years of customer service using live chat, email, and phone, preferably in a SaaS environment.
  • •Ability to troubleshoot by gathering information, recreating issues, and delivering clear solutions.
  • •Proficiency with MS Office and the ability to quickly learn new applications.
  • •Experience meeting service level targets and understanding individual and team impact.
  • •Strong verbal and written English, with patience and composure when supporting customers at varying technical levels.
Experience:3+ yearsSaaSCustomer supportConstruction
Skills:PatienceAccountabilityMultitaskingPrioritizationCollaboration
Languages:English
Tech Stack:MS Office

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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